Front Office Supervisor

7 days ago


Cleveland, Ohio, United States Tru by Hilton Full time
Job Summary: We are looking for a Front Office Manager/Front Desk Manager to manage and directly supervise all front office personnel to ensure all guest service standards are maintained to provide excellent professional service to all guests. Directs and coordinates the activities of the front desk, reservations, guest services and communication areas.

Benefits
  • Competitive Pay
  • Paid Time Off
  • Employee Rate Discounts for Hotel Stays
  • Team Work Environment
  • Opportunities for Growth
Responsibilities
  • Ensure efficient/prompt guest registration, checkout, guest service and telephone service while ensuring all brand standards are being applied
  • Train all front office personnel
  • Maintain a professional and high quality service oriented environment at all times
  • Address and resolve complaints, problem solving, disturbances, special requests and any other issue that may arise
  • Communicate with all departments to ensure guest services are being met in a timely and prompt manner
  • Coordinate daily activities with all team members on a daily basis to ensure communication of group arrivals as well as special requests and repeat guests. Check accommodations making sure special requests are carried out accordingly
  • Keep staff informed of all activities in the hotel, reinforcing brand standards of excellence and promoting a strong team member atmosphere and culture
  • Daily monitoring of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations
  • Prepare forecasts, reports and assist in the development of the room's budget
  • Monitor and maintain the front office systems and equipment to ensure their optimum performance
  • Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs
  • Performs miscellaneous job-related duties as assigned
Qualifications and Requirements
  • Regular attendance is essential
  • May be required to work varying schedules and holidays
  • Required to fully comply with all rules and regulations
  • Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities
  • Requires continual standing and movement throughout front office area
  • Periods of standing exceeding 50% of work shift are required.
  • Maintain a well-groomed and professional appearance
About Us: American Hospitality Management, Inc. (AHM) is a nationwide, award-winning, hospitality management group servicing limited and full service hotels, extended stay, and resort properties. The team culture throughout AHM Corporate and each property is unlike any other. We are one big team who provide a creative and collaborative environment for one another, supports each other, and assists each other whenever we are able.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • Cleveland, Ohio, United States DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside Full time

    **$500 Sign On Bonus will be paid out after successfully completing 30 days of service**JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.ESSENTIAL JOB FUNCTIONS:1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open...


  • Cleveland, Ohio, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.ResponsibilitiesQUALIFICATIONS: At least 2 to 3 years of...


  • Cleveland, Ohio, United States Burlington Stores Full time

    At **Burlington**, we value diversity and strive to create inclusive communities in all areas where we operate.If you're looking to advance your **retail career** with an organization that cares and promotes inclusivity, consider joining us as a **Burlington Stores Customer Service Supervisor** or a **Selling Floor Supervisor** on a full-time basis.As a...


  • Cleveland, Ohio, United States Hyde Park Hospitality Full time

    JOIN OUR TEAM RECEIVE A $200 SIGNING BONUS Pay: $16.00/hr Shift: 1:00 PM - 9:30 PM We cover airport badging fees and parking Hyde Park Hospitality, LLC (HPH) is a strategic partner with Airport Dimensions and Sodexo at The Club - located within the Cleveland Hopkins International Airport. HPH brings both experience and expertise to every level of food...

  • Office Assistant

    7 days ago


    Cleveland, Ohio, United States LAZ Parking Midwest, LLC Full time

    Job DescriptionJob DescriptionWant to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we're the experts We are also...


  • Cleveland, Ohio, United States Stark Enterprises Full time

    The Front Desk Administrator is the face of the community, and the heart of our reputation for extraordinary customer service. Every day is an opportunity to deliver a superior customer service experience, in turn building a sense of community. JOB FUNCTIONS 1.) Serve as first point of contact, warmly welcoming potential residents, residents, guests, and...


  • Cleveland, Ohio, United States Delaware North at Progressive Field Full time

    The Opportunity Delaware North Sportservice is hiring seasonal Luxury Suites Supervisors to join our team at Progressive Field in Cleveland, Ohio. As a Luxury Suites Supervisor, you will be responsible for ensuring all food service and hospitality operations are efficiently carried out while providing an exemplary guest experience.If you thrive on excitement...


  • Cleveland, Ohio, United States Aramark Corp. Full time

    Job Title: Maintenance Supervisor at AramarkThe Maintenance Supervisor at Aramark takes the lead in managing facility maintenance, applying technical expertise to evaluate operational program standards, measure performance, and recommend solutions to enhance operations. This role includes ensuring adherence to Aramark's program standards and Standard...

  • Office Clerk

    6 days ago


    Cleveland, Ohio, United States Union Tank Car Company Full time

    Union Tank Car CompanyCome join a team where People make the difference As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.Union Tank Car Company is seeking a Fleet Operations...


  • Cleveland, Ohio, United States Randstad USA Full time

    job summary: Growing manufacturer in Cleveland, OH is seeking an Engineering Supervisor to add to their team for 1st shift. The ideal candidate will have a Bachelor's degree, solid manufacturing experience and a design background. At least 2 years of supervisory/management experience in manufacturing is required. Excellent benefits and work/life balance;...


  • Cleveland, Ohio, United States Randstad USA Full time

    job summary: Growing manufacturer in Cleveland, OH is seeking an Engineering Supervisor to add to their team for 1st shift. The ideal candidate will have a Bachelor's degree, solid manufacturing experience and a design background. At least 2 years of supervisory/management experience in manufacturing is required. Excellent benefits and work/life balance;...


  • Cleveland, Ohio, United States Case Western Reserve University Full time

    Apply for Job Job ID 12703 Location Case Main Campus Full/Part Time Full-Time Regular/Temporary Regular Add to Favorite Jobs Email this Job Job DescriptionPOSITION OBJECTIVE The Law Admissions Officer at the School of Law serves as a senior admissions officer for the school and is responsible for the day-to-day internal operations of the Admissions Office....


  • Cleveland, Ohio, United States Cuyahoga County Prosecutor's Office Full time

    Job Title:Special Investigator Salary:$65,790 (temporary grant funded position - 2 years) Division:Ohio Internet Crimes Against Children Reports to:Unit Supervisor(ICAC) Task Force Location:The Justice Center & ICAC offsite location Hours:8:30 AM - 4:30 PM (variable shift & hours)1200 Ontario Street - 9th floor Monday - FridayCleveland, Ohio 44113MINIMUM...


  • Cleveland, Ohio, United States Case Western Reserve University Full time

    Job ID 12503Location Case Main CampusFull/Part Time Full-TimeRegular/Temporary RegularJob Description POSITION OBJECTIVEWorking under general direction, the communication officer serves staff, faculty, students, and community in a manner that is consistent with the educational philosophy and principles of Case Western Reserve University. The primary...


  • Cleveland, Ohio, United States CPP- Euclid Full time

    CCG Department SupervisorIf you would love to be part of a company that is poised for substantial growth with opportunities for career advancement, then working for CPP may be the right fit for you Join a results-oriented workplace that strives for success through innovation, collaboration, and teamwork. Consolidated Precision Products (CPP) Euclid is an...


  • Cleveland, Ohio, United States Nestle Full time

    Foods people love. Brands people trust. And a career that nourishes your future like no other.If you're driven by the passion to do something meaningful that changes lives, Nestle is the place for you. Nestle USA is one of seven operating companies that make up Nestle's presence in the United States. We're in 97% of American homes, and as the leading food...

  • Probation Officer 2

    7 days ago


    Cleveland, Ohio, United States Cuyahoga County Juvenile Court Full time

    Job Title: Probation Officer 2Salary Grade: 14Division/Department: Court Administration/ProbationSalary: $50,294.40Reports To: Probation ManagerDate Posted: 3/13/24FLSA Status: Non-ExemptLast Revised: 12/1/23Benefits of EmploymentInsurance: Comprehensive Health, Dental, Vision, Life and an Employee Assistance Program. Supplemental Life may be purchased at...


  • Cleveland, Ohio, United States parkdale us cotton Full time

    Job DescriptionControlling the quality, quantity, most aspects of the production processes, and employees in assigned departments to meet customer's demands.SPECIFIC RESPONSIBILITIESExamples of key duties are interpreted as being descriptive and not restrictive in nature.Directly oversees the activities of production personnel engaged in all facets of the...


  • Cleveland, Ohio, United States Care Alliance Full time

    :Mission Statement:Our mission is to provide high–quality, comprehensive medical and dental care, patient advocacy, and related services to people who need them most, regardless of their ability to pay. Caregivers demonstrate a high level of empathy, compassion and profound respect while providing excellence of care to our patients. They serve as advocates...


  • Cleveland, Ohio, United States Care Alliance Full time

    :Mission Statement:Our mission is to provide high–quality, comprehensive medical and dental care, patient advocacy, and related services to people who need them most, regardless of their ability to pay. Caregivers demonstrate a high level of empathy, compassion and profound respect while providing excellence of care to our patients. They serve as advocates...