Call Center Representative

1 week ago

Tomball, Texas, United States BCI Acrylic Independent Dealers Full time
Call Center Representative

EZ Bath is one of the fastest-growing brands in the acrylic bath remodeling industry.

We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free.


General Purpose:
Customer Service skills is a must. Contact homeowners by telephone to set up qualified appointments for free consultations. Confirm, Reschedule, rehash, and cold call. Input lead information, update reports and answer phone calls from ads.

Main Job Tasks and Responsibilities:

  • Deliver scripted pitch to the homeowners
  • Adjust scripted pitch to meet the needs of specific homeowners
  • Handle homeowner's questions and objections
  • Obtain homeowner's information including names, addresses, phone numbers etc.
  • Receive appointments over the telephone
  • Input appointment details into the computer system
  • Input homeowners' information and important details of the conversation
  • Confirm appointments placed with canvassers or sales representative
  • Issue appointments for reps to meet prospective homeowners
  • Quality control phone calls
  • Answer telephone calls from potential homeowners who are responding to advertisements
  • Contact homeowners to follow up on initial interaction
  • Update lead information and maintaining reports

Education and Experience:

  • Knowledge of sales and marketing principles and strategies
  • Relevant work experience in telemarketing, sales, marketing, or promotions Product knowledge
  • Training provided

Key Competencies:

  • Communication skills Information gathering & management
  • Persuasiveness Adaptability
  • Initiative Tenacious
  • Resilient Stress tolerance
  • High energy level Self-Motivation
  • Industry best training
  • Ongoing Support
  • Advancement Opportunities
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