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Member Services Representative

3 months ago

Tomball, Texas, United States Houston Fitness Partners Full time


Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over 2,000 clubs and growing Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the "Judgment Free Zone.

"

Houston Fitness Partners is a leading independently owned franchisee of Planet Fitness.

You'll be joining a team that values:

  • People-we genuinely care about our team + members
  • Fun- we enjoy the work
  • Honesty- we lead with integrity
  • Accountability- we own the outcome
  • Drive- we take initiative
Characteristics that will make you the perfect fit for our

Member Services Representative:

Essential Duties & Responsibilities:

  • Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism.
  • Anticipate member's/guest's need and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
  • Answer phones promptly and in a friendly manner. Assist callers with knowledgeable and accurate information during their inquiries.
  • Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.
  • Perform prospective member calls and tours; assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.
  • Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way.

Minimum Skills:

  • Superior customer service skills, preferably 6-12 months of face-to-face customer service experience.
  • Self-starter who takes initiative with minimal direction and supervision.
  • Must be punctual and dependable with a solid work ethic.
  • Basic computer proficiency and ability to manage multiple responsibilities.

Minimum Qualifications:

  • Must be 18 years of age or older.
  • Ability to pass a background check.
  • Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed.
Physical Demands of the

Member Services Representative:

  • Continual standing and walking throughout the club to accomplish tasks during shift.
  • Frequent talking in person or on the phone to exchange information during shift.
  • Must be able to lift up to 50 pounds.
  • Will encounter toxic chemicals during shift.
  • Frequent cleaning and sanitizing of equipment and facilities.
  • Some bending, twisting, and reaching are required to accomplish tasks.

Benefits of Joining Our Team:

  • Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week) after 6 months of employment.
  • 401(k) plan eligible after 12 months of employment.
  • Free PF Black Card gym membership.
  • Opportunities for growth.