![UF Health Jacksonville](https://contents.bebee.com/companies/us/uf-health-jacksonville/avatar-wOr6F.png)
Patient Relations Rep; PT Mon, Tues, Wed 9am-5:30pm
2 months ago
Job Opening Summary
- Works under the guidance of the Patient Relations Manager or Supervisor.
- Responsible for creating a friendly and supportive atmosphere for patients and their families at UF Health Jax and UF Health North facilities.
- Acts as a link between patients, families, visitors, and staff to enhance the patient experience.
- Orients and assists patients/families with hospital facilities, services, and resources.
- Aids patients in the arrival process at different hospital points.
- Manages communication and issue resolution between staff, departments, patients, and families.
- Oversees the lobby and waiting areas to address any potential concerns.
- Participates in delivering high-quality services, including coordinating care and offering crisis intervention.
Job Opening Qualifications
- Required Education: High School Diploma or GED.
- Preferred Education: Associate's Degree or proficiency in a foreign language.
- Necessary Skills:
- Sincerely enjoys working with and assisting people.
- Strong problem-solving, communication, interpersonal, and computer skills.
- Ability to handle stressful situations professionally and courteously.
- Aptitude for working with diverse groups.
- De-escalation expertise.
- Required Experience: Less than one (1) year of personal computer use and one to two (1-2) years of customer service experience.
- Preferred Experience: Two (2) years of customer service experience in a healthcare-related field.
- Required Licensure/Certifications: Effective 7/1/2023, Basic Life Support certification from the American Red Cross or American Heart Association is mandatory.
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