Customer Care Representative

1 week ago

Rutland Vermont, United States Casella Waste Systems, Inc. Full time

Position Summary:


The Customer Care Representative provides outstanding service to our customers by responding to a high level of inbound customer calls, inquiries and requests which may require research and investigation to reach resolution.

The incumbent actively engages customers to ensure complete understanding of the issues and provide accurate and efficient responses in a prompt, respectful and courteous manner.


Customer Care Representatives at Casella participate in a Career Pathways Program that offers exceptional Advancement Opportunity, Regular Merit Increases, and Performance Incentives.

*Multiple Full-time and Part-Time Positions Available for Career Oriented Candidates**Hiring Range: From $ $24.00 per hour - Starting pay based on experience and Career Path Evaluation*Key Responsibilities:Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services.

Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued.

Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed.

Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability.

Utilizes job-specific software, databases, scripts, and tools appropriately when addressing a variety of different topics presented by customers.

Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service.


Engages with customers to assess needs and makes sales recommendations for products or services that may better suit identified customer needs.


Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Career Path Definitions & Distinctions

Level I: 0-2 years of progressively complex experience in the customer service field.

Demonstrated knowledge and competence in Casella's business products and services as well as in customer service and client relationship management.

Able to effectively manage call volume and understand proprietary software systems. Works within team to support Division sales representatives and provide excellent customer support. Capable of solving increasingly complex problems and offering solutions that engage and retain customer base.

Level II: 1-3 years of progressively complex experience in the customer service and client relationship management field.

Demonstrated knowledge and competence in several technical areas of customer service and client relationship management and is able to build strong relationships with home office and divisional employees at various levels within the organization.

Thoroughly understands the variety and complexity of Casella's business operations and is able to apply a variety of customer service, CRM, and sales concepts, principles and applications as needed.

Adept at resolving most escalations and handling a high volume of calls.

Senior Level: 2-4+ years of progressively complex experience in the customer service and client relationship management field.

Highly integrated knowledge and competence in all areas of customer service and client relationship management and is able to build strong relationships with home office and divisional employees at various levels within the organization.

Thoroughly understands the variety and complexity of Casella's business operations and is able to apply a variety of customer service, CRM, and sales concepts, principles and applications to generate and retain business sales.

Independently resolves escalations. Skillfully manages a high volume of calls. Capable of taking on special projects or assignments.

Education, Experience & Qualifications:


The successful candidate will have a high school diploma or GED, 2-4 years of customer service or inside sales experience, a demonstrated ability to work as part of a team in a collaborative environment, and be legally eligible to work in the US.

An advanced degree, relevant sale certifications, prior sales experience and experience or interest in environmental and/or sustainability field are preferred.


Outstanding relationship management skills, excellent listening communication and problem solving skills, the ability to identify and develop sales opportunities are required.

Demonstrated proficiency with Microsoft Office, typing proficient and a working knowledge of Microsoft Dynamic for CRM or similar software systems and related software are expected.


Attributes:


Positive, team-oriented individual who is curious, attentive, and results-oriented with the ability to see the larger picture while focusing on detailed information.


Benefits:


Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.

  • Customer Care Representative

    1 week ago

    Rutland, Vermont, United States Casella Waste Systems Full time

    ## Position Summary The Customer Care Representative provides outstanding service to our customers by responding to a high level of inbound customer calls, inquiriesandrequests which may require research and investigation to reach resolution. The incumbent actively engages customers to ensure complete understanding of the issues and provide accurate and...

  • Customer Service Representative

    4 weeks ago

    Rutland, United States U-Haul Full time

    Location: 270 S Main St Rte 7, Rutland, Vermont 05701 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    3 weeks ago

    Rutland, United States U-Haul Full time

    Location: 270 S Main St Rte 7, Rutland, Vermont 05701 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 weeks ago

    Rutland, United States Community Bank System Full time

    Overview: At Community Bank System, Inc. (CBSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 230 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail...

  • Customer Service Representative

    4 weeks ago

    Rutland, United States Community Bank System Full time

    Overview: At Community Bank System, Inc. (CBSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 230 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail...

  • Customer Service Representative

    3 weeks ago

    Rutland, United States Community Bank System Full time

    Overview: At Community Bank System, Inc. (CBSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 230 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail...

  • customer service representative

    1 week ago

    West Rutland, Vermont, United States Family Dollar Full time

    Family Dollar WESTWAY MALL-OLD RTE 4 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...

  • Customer Service Representative

    4 weeks ago

    Rutland, United States Ernest Soto - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Ernest Soto - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you...

  • Delivery & Customer Service Representative – CDL Required

    1 month ago

    Rutland, United States AmeriGas Full time

    Requistion Number: 23645 When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+...

  • Client Services Representative

    3 weeks ago

    Rutland, United States Casella Waste Systems, Inc. Full time

    Position Summary: The Client Services Representative communicates with commercial and large industrial companies across the United States and Canada, building relationships, while managing the facilities waste and biproducts into various outlets. The individual understands their dedicated accounts business and assist in determining which of our waste and...

  • Direct Sales Representative

    2 months ago

    Rutland, United States Consolidated Communications Full time

    Major Duties Join a team that offers growth potential, competitive compensation, an excellent benefits package and the opportunity to make a significant impact on the lives of customers and communities. Consolidated Communications is a best-in-class, top 10 U.S. fiber provider that delivers reliable fiber communications solutions to consumers and...

  • Direct Sales Representative

    3 weeks ago

    Rutland, United States Consolidated Communications Full time

    Major Duties Join a team that offers growth potential, competitive compensation, an excellent benefits package and the opportunity to make a significant impact on the lives of customers and communities. Consolidated Communications is a best-in-class, top 10 U.S. fiber provider that delivers reliable fiber communications solutions to consumers and...

  • Route Sales Representative

    3 weeks ago

    Rutland, United States FRITO LAY Full time

    Country: United States of America State: Vermont City: Rutland Zip Code: 05759 Job Category: Route Sales Req ID: 433139 Is Full Time?: Yes Employment Type: Employee Pay Rate: $64,000 / year target earnings Work Schedule: Two days off per week guaranteed but exact days off each week may vary. Early mornings, holidays, weekends expected. Hours range between...

  • Route Sales Representative

    4 weeks ago

    Rutland, United States FRITO LAY Full time

    Country: United States of America State: Vermont City: Rutland Zip Code: 05759 Job Category: Route Sales Req ID: 433139 Is Full Time?: Yes Employment Type: Employee Pay Rate: $64,000 / year target earnings Work Schedule: Two days off per week guaranteed but exact days off each week may vary. Early mornings, holidays, weekends expected. Hours range between...

  • Client Services Representative

    1 week ago

    Rutland, United States Casella Waste Systems Full time

    Position Summary: The Client Services Representative communicates with commercial and large industrial companies across the United States and Canada, building relationships, while managing the facilities waste and biproducts into various outlets. The individual understands their dedicated accounts business and assist in determining which of our waste and...

  • Client Services Representative

    3 weeks ago

    Rutland, United States Casella Waste Systems Full time

    ## Position Summary The Client Services Representative communicates with commercial and large industrial companies across the United States and Canada, building relationships, while managing the facilities waste and biproducts into various outlets. The individual understands their dedicated accounts business and assist in determining which of our waste and...

  • Client Services Representative

    1 month ago

    Rutland, United States Casella Waste Systems Full time

    ## Position Summary The Client Services Representative communicates with commercial and large industrial companies across the United States and Canada, building relationships, while managing the facilities waste and biproducts into various outlets. The individual understands their dedicated accounts business and assist in determining which of our waste and...

  • Office Supply Delivery Driver

    4 weeks ago

    Rutland, Vermont, 05702, Rutland County, VT, United States W.B. Mason Company, Inc Full time

    Overview:Excellent Monday-Friday driving position with great benefits and no nights/weekends! The Office Supply Delivery Driver, makes deliveries to W.B. Mason customers with a focus on timeliness and customer service.Exciting Benefits of a W.B. Mason Driving Career:Guaranteed 8 hours pay per dayMonday through Friday; No weekends or eveningsYear-Round, daily...

  • Entry Level Financial Representative

    1 month ago

    Rutland, United States Bankers Life Full time

    Entry Level Financial Representative - Insurance Sales Location: Rutland, VT, United States Job Category: Financial Representative Posted: 13-Jul-2023 Job Description Bankers Life®, one of the most respected brands in the Financial Services industry, is seeking ambitious individuals to grow our team of Insurance Agents and Financial Representatives. If...

  • Entry Level Financial Representative

    3 weeks ago

    Rutland, United States Bankers Life Full time

    Entry Level Financial Representative - Insurance Sales Location: Rutland, VT, United States Job Category: Financial Representative Posted: 13-Jul-2023 Job Description Bankers Life®, one of the most respected brands in the Financial Services industry, is seeking ambitious individuals to grow our team of Insurance Agents and Financial Representatives. If...