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Warehouse IT Technician

3 months ago

Irving, Texas, United States Bioworldmerch Full time

** Bioworld Merchandising**

** Warehouse IT Technician**

Irving, TX 75038

**Bioworld Merchandising** is a leading design and distribution company of licensed and private label apparel, headwear & accessories to all retails channels. We collaborate with some of the most widely recognized brand and retail partners in the world. We are seeking skilled candidates who are excited to join this amazing team

**We Believe in Great Brands:** Our goal is to translate the brand story into product that is as innovative and distinctive as the brand itself.

**Creative Culture:** Our team brings to our brand partners a unique mix of creative product design paired with merchandising expertise. We believe innovation comes from a diversity of creative ideas.

**We are the Market:** Our team believes in full immersion to gain insight into retail markets, contemporary culture and consumer reaction.

We are currently seeking a **Warehouse IT Technician** to join our team of outstanding employees

**POSITION OVERVIEW**

Responsible for providing professional level hardware and software technical assistance in a fast paced warehouse environment. Responds to support requests, runs diagnostic programs, isolates problems, and determines and implements solutions in a timely manner.

**QUALIFICATIONS**

Current Certifications must have CompTIA A+, or CompTIA N+, or MCP

Apple ACMT Certification is a plus

Strong knowledge of PC/Mac environments, including: hardware, software, and printers.

Customer oriented mindset with the ability to relay technical information into understandable terms for employees and customers.

Some basic networking knowledge.

Willingness to learn and follow directions from Help Desk Manager and team.

Analyze, evaluate and prepare recommendations for system improvements, optimizations and development

Excellent verbal and written communication skills.

Ability to conduct research into issues as required.

Strong knowledge of Microsoft Office products.

Strong attention to detail, along with organizational and time management skills are a must.

After hours support/availability as required to support our global offices.

Ability to troubleshoot Zebra printers within the Dynamics365, and Business Central environment a plus.

Proficiency in Spanish desired but not required.

Experience providing support in a distribution center or warehouse environment.

**ESSENTIAL DUTIES INCLUDING BUT NOT LIMITED TO**

Provide hardware and software technical assistance for support requests related to company computer systems and peripherals in both an office and warehouse environment.

Support Warehouse during their off-hours.

Diagnose, troubleshoot, and resolve/escalate issues reported to the help desk.

Monitor, manage, and document all actions and solutions into ServiceNow ITSM.

Respond to requests via email, in person, or over the phone using remote assistance tools.

Follow up on outstanding requests and ensure timely resolution.

Install, modify, and repair RF Scanners, computer and printer hardware and software.

Setup and configure computers and peripherals for on-boarding of new employees.

Maintain inventory of company computer equipment, peripherals, and supplies.

Engage third party support as needed and escalate critical issues appropriately.

Ensure that all phases of technology support including installations, upgrades, hardware, software, peripherals, etc. are properly coordinated, monitored, tracked, and resolved for the warehouse.

Lead on site and remote technology projects.

+ Move current Warehouse to new Warehouse location.

+ Future Warehouse System upgrades and/or enhancements

+ Future Automation System Conveyance System, Putwall and/or ASRS System

Learn Microsoft Business Central Application to support Warehouse with basic troubleshooting before escalating it to the Application support team.

**EDUCATION REQUIREMENT**

Associates degree and/or 2+ years of related work experience.

**BUSINESS HOURS**

Warehouse Shift Hours: Mon-Fri, 7-4 Hours may vary according to hours of warehouse schedule or workload