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aps manager of central intake unit
3 months ago
Position: District Program Manager 1 - Central Intake Unit
Love the idea of working with a fantastic team dedicated to empowering the people of Arizona? The Department of Economic Security (DES) is all about making lives better by providing essential services to individuals, families, and communities. If you're passionate about service, community, and collaboration, then you might just be a great fit for us. Join us at DES and make a difference in your community
At the Department of Economic Security, Division of Aging and Adult Services (DAAS), we are on the lookout for a dedicated and analytical individual with solid leadership skills to fill the role of District Program Manager 1 within the Central Intake Unit. Our mission is to assist vulnerable Arizonans in meeting their essential needs and to live with dignity and independence.
As the District Program Manager 1, you will be responsible for overseeing day-to-day operations related to receiving and processing reports of abuse, neglect, and exploitation of adults in need. Your role involves ensuring timely responses to all communications, monitoring staff performance, and implementing necessary improvements to achieve our goals. Additionally, you will educate stakeholders on the processes and responsibilities of the Central Intake Unit.
In this role, you may have the opportunity to work remotely within Arizona based on business requirements and performance standards.
Job Responsibilities:
- Manage, supervise, and provide guidance to staff while adhering to DES/APS policies
- Oversee the workload of the Central Intake Unit, identify areas for improvement, and provide necessary support and training to staff
- Compile and analyze data, prepare reports, and contribute to policy development
- Engage with stakeholders and present on Central Intake Unit operations
Required Skills and Qualifications:
Knowledge of:
- Relevant federal and state regulations, DES and Adult Protective Services policies
- Administration and management principles
- Local resources for aging, mental health, and disabilities
- Accounting and budgeting procedures
Skills in:
- Effective communication and active listening
- Supervisory techniques and data analysis
- Program evaluation and policy interpretation
Ability to:
- Prepare clear and concise reports
- Communicate effectively with diverse groups
- Understand and apply case management principles
- Supervise investigative activities
Preferred Qualifications:
The ideal candidate would have a Bachelor's degree in Social Work, Business, or Public Administration, along with experience in social services programs, human services, or call center environments. Alternatively, candidates with previous supervisory experience would also be considered.
Benefits:
- Competitive medical, dental, and life insurance plans
- Participation in retirement programs
- Paid holidays, parental leave, sick time, and vacation accrual
- Opportunities for professional growth and development
- Flexible work schedules to promote work-life balance
The State of Arizona values flexibility, autonomy, and trust within its work culture. Many employees participate in remote work programs, promoting job satisfaction and productivity. Remote work arrangements are subject to departmental approval and performance standards.
