Large Loss Property Claims Adjuster

2 weeks ago

Madison, Wisconsin, United States Rural Mutual Insurance Full time


Looking for a highly skilled and detail-oriented Large Loss Property Claims Adjuster to join our team based in Madison, WI.


Responsibilities entail the examination and evaluation of extensive or complex property damage claims made by policyholders.

The primary areas of focus include residential, commercial, and agricultural properties, encompassing the assessment of damages, determination of coverage, and negotiation of settlements with insured parties or third-party claimants.

This position offers company-provided tools such as a vehicle, laptop, and mobile phone.

Responsibilities

  • Visit claim sites to carefully assess property damage resulting from events like fires, floods, storms, or accidents. Collect all necessary information and accurately document the damage extent while also securing relevant evidence
  • Analyze insurance policies, review claim forms, and investigate the circumstances surrounding the loss to determine the coverage and liability. Assess the extent of property damage and calculate the appropriate settlement amount
  • Prepare detailed reports documenting findings, including photographs, measurements, and estimated repair costs. Maintain accurate records of all communication, transactions, and relevant documentation throughout the claims process
  • Interact with policyholders, claimants, and other stakeholders in a professional and empathetic manner. Address questions and concerns, and provide guidance on the claims process, coverage, and settlement procedures
  • Engage in negotiations with policyholders, contractors, attorneys, public adjusters, and third-party claimants to reach a fair settlement agreement. Clearly explain the settlement offer, including the coverage limitations and applicable deductibles
  • Provide support during catastrophic events
  • Collaborate with other departments, such as underwriters, legal, and agents, to ensure accurate assessment of claims and compliance with company policies and procedures
  • Stay updated on relevant laws, regulations, and industry standards related to property insurance claims. Ensure compliance with all applicable guidelines and procedures
  • Perform other duties as assigned

Qualifications

  • Bachelor's degree in a relevant field, such as insurance, risk management, or construction or equivalent work experience may be considered
  • Minimum of five to eight years of experience as a Property Adjuster in a field-based role. Familiarity with property insurance policies, claim investigation techniques, and industry-standard software for documenting and estimating
  • Solid understanding of construction principles and building materials
  • Strong analytical and problem-solving abilities to assess property damage accurately, evaluate coverage, and negotiate settlements effectively
  • Excellent verbal and written communication skills to interact with policyholders, claimants, and internal stakeholders. Ability to explain complex concepts in a clear and concise manner
  • Strong customer service skills with a focus on providing a positive experience to policyholders throughout the claims process. Ability to handle challenging conversations and demonstrate empathy when dealing with individuals who have experienced property damage
  • Exceptional organizational and time management skills to handle multiple claims simultaneously, meet deadlines, and maintain accurate documentation
  • Valid driver's license
  • Ability to perform the physical requirements of the job such as climbing ladders, walking roofs, working inside collapsed/burnt structures, walking uneven terrain, etc.
  • Bilingual abilities (Spanish, Hmong, etc.) are a plus

Preferred Qualifications:

  • History working with cause and origin experts
  • Prior involvement with attorneys, public adjusters, and contractors
  • Experience in handling recovery processes, including subrogation, contribution, and salvage

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