Fraud Specialist

2 weeks ago

Livermore California, United States OE Federal Credit Union Full time

Overview:
Position Summary


By taking on this challenging role, you will become part of our Risk Management team that is responsible for performing enterprise level fraud, risk management including detection, analysis, investigation, resolution and prevention.

You will actively work with the Risk Management Manager to take a detail-oriented approach to the review of fraud cases, trends, and prevention with the purpose of ensuring we maintain a high level of quality in the services we provide to our customers.

Position Duties and Responsibilities

To succeed in this position, you must be able to satisfactorily perform common, uncommon and complex occurrences of each of the following under general supervision from your manager:

Review new and existing accounts and unusual member and employee transactions to detect possible fraud occurrences.

Make sound subjective decisions to identify any accounts demonstrating high-risk behavior which should be considered for closure, heightened monitoring or similar actions.

Analyze and investigate check, ACH, wire, plastic card, loan and online/mobile banking fraud.


Coordinate the processing of fraud claims with members, other departments, vendors, merchants, financial institutions and law enforcement agencies, including the administration of dispute documentation and affidavits.

Develop prevention solutions based on identified risks and realized losses related to fraudulent activities and high-risk behaviors.

Investigate potential elder abuse and file reports with Adult Protective Service as appropriate.

Collaborate seamlessly with colleagues across departments and branches to deliver optimal and efficient service to our members. Uphold a standard of professionalism actively fostering positive relationships internally and externally.


Develop and maintain a comprehensive understanding of the credit union's products and services, ensuring compliance with applicable Federal and State laws, Credit Union banking regulations, and OE Federal Credit Union's policies and procedures and current promotions.

Perform other related duties as assigned.

Position Qualifications and Skill Requirements

High School Diploma/GED AND Internal:

minimum 2 years of work experience in a Representative III role; External: minimum 1 year of work experience in a similar role required.

Associates degree in a business-related field preferred.

Excellent interpersonal, verbal and written communication skills required.

Basic proficiency with Microsoft Word, Excel and Outlook required.

Physical Requirements

Physical activities include a combination of constant sitting and hand motion, and occasional standing and walking. These activities are not necessarily performed to the same degree and combination every day.

Must be able to repetitively use a telephone and a computer mouse and keyboard.

Must be able to occasionally lift, carry, push or pull up to 10 lbs.

A list of some of the benefits we offer:

We emphasize a work/life balance

Medical, dental and vision benefits that cover the employee, spouse and dependents

Retiree medical benefits

A defined benefit Pension Plan with employer contributions of $3.50/hour

Life Insurance/AD&D

11 1⁄2 Paid Holidays per year

17 days of Paid Time Off (PTO) to start

A 401(k) plan

Employee loan discounts

Casual dress code

Salary Range:
$ $34.25

OE Federal Credit Union offers competitive compensation.

The offered salary considers experience, education, training, internal peer equity, job location and other business considerations when extending an offer.

The salary outlined is based on working in Livermore, California.

Are you ready to join our team?

If you think this job is the right fit for your, fill out our on-line application. Our application is pretty simple - you upload your resume and answer a few job-related questions. Once you have completed the application, your information will be sent to our Human Resources team instantly.

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