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Job DescriptionJob Description

Job Summary:

The Technology Solutions Consultant performs tasks to support implementation and configuration of client requirements within Calero software platform. They heavily partner with Technology Business Consultants and the client to obtain and document requirements and also support internal configuration requirements in line within business needs.

Responsibilities:

  • Performs standard configuration of Calero software platform
  • Ability to performs tasks such as:
    1. System data import and export
    2. Standard workflow creation and maintenance
    3. Custom report creation and maintenance
    4. Dashboard creation and maintenance
  • Support the Technical Support team in helpdesk ticket resolution
  • Support system upgrades (single tenant)
  • Create and submit knowledge articles for review
  • Provide training in-line with achieved skillset
  • Act as a mentor to their peers, including training new team members on all processes
  • Work closely with professional services to ensure alignment against client objectives and needs
  • Maintain compliance with all company policies and procedures

Education:

  • Bachelors' Degree in a related field or equivalent experience

Experience and Training:

  • Minimum one (1) year experience with Calero products and services or similar software

Technical Knowledge:

  • Basic knowledge and experience with the following technologies:
    • SQL
    • Microsoft Excel
    • Microsoft web application configuration
    • Microsoft Windows

Center of Excellence Participant