Field Service Engineer- Chicago, IL

1 week ago

Chicago, Illinois, United States Biotage Full time
Biotage is a Global Impact Tech Company committed to solving society's problems.

We offer workflow solutions and products to customers in Drug Discovery and Development, Analytical Testing and Water and Environmental Testing.

Our customers span a broad range of market segments including Pharmaceutical, Biotech, Contract Research and Contract Manufacturers as well as Clinical, Forensic and Academic laboratories in addition to organizations focused on Food safety, Clean water and Environmental sustainability.

Biotage offers a comprehensive benefits package including health, dental, and vision insurance as well as a 401k program w/ company match and more

Role Overview:


Instillation, repair, and maintenance of Biotage equipment and care for Biotage customers within defined territory - Primary territory with some field work in flight-based territories.


Scope of Responsibility:


The primary purpose of this position is to install new Biotage systems, train customers on safe and successful use, support the installation base of products within the Mid-Atlantic/Northeast region (primarily) running at peak performance and ensure customer success.

This position will require local and regional travel with occasional travel outside the territory as required to ensure Biotage customers are well served.


Tasks and Responsibilities:
Take full ownership of work orders assigned – ensure maximum preparedness by reviewing problem description with customer and specialist as necessary, schedule appointment with customer, order parts, complete work order and manage the closure including communication with customer
Perform preventative maintenance; trouble shoot, diagnose, repair, and verify operational performance of Biotage instruments and related consumables.

Conduct training on the safe and productive operation of the equipment and ensure customers have an operational knowledge to ensure success.

Capture, record and accurately report important information and data related to maintenance and repair activities (including the instrument specifics, customers, and all other required information) in a timely manner via the Company's service business information system.

Effectively manage and maintain personal trunk-stock of Biotage service parts and equipment including keeping inventory physically well organized, precise record keeping and accurate reporting.

Professionally represent the organization to achieve a positive image and opinion.
Clear and effective communication with both internal and external customers.
Promote Biotage and Biotage products.

Utilize knowledge of products and customer needs to suggest potential solutions to customers and provide customer feedback to both sales and marketing groups.

Assist the Charlotte based Technical Support functions as requested.
Submitting of timely and accurate Expense Reports.
Scheduling travel and work week to align with Team goals.
Perform other duties as assigned.

Skill Requirements/Education/Experience Required
Strong technical knowledge and troubleshooting skills with demonstrated ability to troubleshoot instrumentation in a straight-forward, logical manner
Orientation to internal and external customer satisfaction
High-level knowledge and ability to learn applications and instrumentation
Proper safe laboratory hygiene, knowledge of how to safely work on electronic equipment and in a chemical laboratory environment
Ability to communicate technical information to both technical and non-technical individuals
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence in a clear and effective manner
Ability to speak effectively before groups of customers or employees of the organization to deliver technical trainings of proper instrument operation
Demonstrated ability to work both independently and as a member of a team
Ability to work well under pressure while maintaining a professional demeanor
BS degree or analogous specific related strongly preferred.
3+ years of experience as a Field Service Engineer
Any ERP or CRM experience a strong plus

Field based position working at customer sites and in chemistry laboratories.

Travel Required:
~90% travel with mix of local and flights to visit customers /2-3 overnight visits required for daily operations

Potential for travel required to attend annual Service meetings in remote location or to attend specific training seminars with potential for zero to one international trip for training and interaction with worldwide colleagues (per year).

Potential for very occasional travel to accompany Field Service Engineers during calls for training purposes. During on-board training this will be more frequent but subside to once per quarter thereafter

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Please apply using this link:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact or

for assistance.
About Biotage


Biotage is the Global Go-To Separations Company, supporting customers from drug discovery and development through to diagnostics and analytical testing with intelligent and sustainable workflow solutions.

Our expertise and top-tier separation solutions play a key role in streamlining our customers' workflows and improving their outcomes.

Headquartered in Sweden, Biotage operates globally with 700 employees, serving over 80 countries. Our company is listed on NASDAQ Stockholm (BIOT).

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