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Production Support Engineer
2 weeks ago
Job Title : Production Support
Location : Chandler , AZ
Primary Skill: Incident Management
Secondary Skill: Monitoring tools and Netcool
Tertiary Skill: BMC Remedy
Job Description :
The APSRE Incident Manager's primary responsibility is driving effective triage leadership for all CBWT related technology and operations incidents.
This position requires holding business partners, subject matter experts and technical partners accountable during restoral activities, ensuring proper escalation occurs, timely and accurate business communications are created and documentation of the incident is accurate
The APSRE Incident Management team is responsible for handling real-time technical (application/infrastructure) triage and restoration of issues impacting critical business services to customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period.
Candidate will lead triage calls, ask probing questions, keep the necessary focus on restoration of services while delivering clear, concise and timely incident communications to our CTO/CIO groups. Duties include ensuring all necessary teams are engaged and focused on their tasks.
Must be flexible, has foresight to see the need to change priorities, escalate accordingly and able to understand and communicate across diverse technical platforms.
Flexible enough to work for extended hours and/or weekends as needed to handle high priority issues, production recoveries and provide support to monthly Integrated/Infrastructure releases.
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