Case Management and Permanency Administrator

Job DescriptionJob Description

Starting Salary: $125,000/yr

Position Summary: The Case Management and Permanency Administrator leads, guides, and directs dependency child welfare operations in Family Partnerships of Central Florida service region, ensuring structured processes, subcontractor accountability, and delivery of efficient high-quality best practices. Through purposeful analysis, this position effectively identifies opportunities and implements innovative Evidenced Based Practices and initiatives that drive permanency, produce optimal results, increase efficiency, and meet challenges of complex issues. This position is responsible for developing, planning, and implementing FPOCF's Permanency Services Program in compliance with local, state, and federal regulations and laws, policies and procedures, and contractual requirements. The Case Management and Permanency Administrator leads the planning and decision-making process related to dependency case management operations and permanency, directing short-and long-term goals and developing Strategic Initiatives to yield process and performance improvement. This includes collaboration with the Quality Assurance and Training Administrator and internal/external partners to develop and monitor goals, objectives and deliverables and continually evaluate and refine processes. This position supervises a team of County Directors and Adoption Circuit Directors and represents the organization in the community with partner agencies and stakeholders. This position participates in the 4th Tier on call rotation.

Technical/Functional Expectations:

1. Increase Time to Permanency - Essential Function: Responsible for coaching, mentoring, and engaging each county's operations and CMA teams to increase children achieving permanency within 12 months and not reentering care through root cause analysis, guided discussions, identification of barriers, performance improvement plans and recommendations and oversight of processes and practices necessary to improve timeliness to permanency for all children and youth served.
2. Improve Timeliness to Adoption Finalization- Essential Function: Engage teams to identify systematic and operational barriers delaying adoption finalizations process, refine processes to expedite permanency through adoption. Implement similar processes to evaluate delays in reunification, or permanent guardianship. Initiate strength-based planning process to form strong collaborative partnerships with CMA leadership staff, Adoption Teams, GAL, community providers and Childrens Legal Services in the continuous quality improvement process.
3. Identify and Prioritize Areas of Improvement- Essential Function: Communicate results with partners and stakeholders, as performance measures are shared throughout the System of Care ensure provider accountability and clear lead agency expectations and goals. Strategically engage partners in process improvement opportunities, hold brainstorming sessions, conduct process assessments, analyze customer feedback, review performance metrics, and benchmarks against industry best practices. Form cross-sector work groups to identify counter measures, address deficiencies, ensure accountability and transparency, sharing successes and challenges.
4. Leadership of County Directors and Circuit Adoption Directors - Essential Function: Accomplishing FPOCF mission and objectives, assist in the development of local goals and priorities, build, and maintain strong community partnership relations; promote a positive agency image in the community; initiate opportunities for strategic alliances.
5. Ability to perform essential job functions consistent safely and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and quantitative productivity standards, ability to maintain regular, punctual attendance consistent with ADA, FMLA & other federal, state, & local standards, and ability to comply with all personnel policies & procedures.
6. Other duties as required: Job performance requires fulfilling other incidental or related duties as assigned, assisting, and training others, and performing duties of higher rated positions from time to time for developmental purposes.​​​​​​

We understand the importance that every provider, parent, and employee play in the success of our mission to protect and inspire every child, every day. An essential function of all employees is to provide excellent customer service by being professional and respectful in all interactions each day. It is also expected that all employees will be timely and responsive in their communication with others.

Behavioral Competencies:

1. Influence: Able to positively change opinions and actions of others in a desired direction; present information in a persuasive manner; clarify information to gain understanding and buy-in.
2. Develop Relationships: Able to relate with others while building credibility and rapport; give personal support and reassurance; put others at ease; build cooperative relationships.
3. Responsiveness: Able to take action to meet the needs of others; respond to solve problems; minimize delays or problems with little or no supervision.
4. Trust and Respect: Able to demonstrate respect and treat others in an honest and straightforward manner; keep dealings with others confidential; keep word and follow through on commitments.
5. Customer Service: Able to anticipate and respond to customer's needs, concerns, or questions to meet or exceed their expectations; help evaluate needs and options; show care and concern to demonstrate customer importance and value.
6. Innovation: Able to generate new or different products, processes, or solutions; create unique solutions to problems, express fresh insights or innovations regularly; think outside of existing paradigms.
7. Sensitivity: Work effectively with and show sensitivity to cultural differences and various socio-economic backgrounds of others.
8. Ethics: Adhere to and model principles and values of Agency and System of Care by being strength-based, purposeful, maintains highest level of integrity and ethical standards and collaborate with employees, partners, stakeholders, and clients in all interactions.

Business Experience:

1. Effective leadership, management, and planning skills
2. Excellent interpersonal and communication skills
3. Proficient in the use of Word and Excel
4. Ability to analyze, integrate and report data.
5. Ability to interact with and maintain high morale among employees.
6. Ability to analyze, integrate and report data.
7. Demonstrate cultural and linguistic competence & sensitivity to population served.
8. Ability to travel.

Educational and Experience Requirements:

1. Bachelor's degree in social work or human service field
2. Master's degree in social work or human service field preferred
3. Minimum of ten years of experience in program experience to include supervisory experience, supervisor training and program evaluation in the Florida Child Welfare System.
4. Council on Accreditation reviewer preferred

Special Conditions:

• Thorough Background Screening upon hire including FBI, FDLE, Local Law check, Employment Reference check, DMV check, Criminal Records check, Social Security Trace & Drug Screening. FDLE check will be run at least every 5 years.
• On-call assignments- YES
• Attend at least 15 hours of in-service training annually.
• Travel- local: 40% per week, long-distance: 15% per month.

Physical Requirements:

1. Lifting 20 pounds
2. Carrying 20 pounds
3. Reaching
4. Sitting
5. Standing
6. Bending
7. Near Acuity
8. Reading
9. Speaking
10. Listening
11. Typing
12. Writing

Brevard Family Partnership and Brevard C.A.R.E.S. are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. These employers also maintain Drug-Free Workplaces. Requests for Auxiliary Aids for Hearing Impaired or Limited English Proficiency Candidates may be made with a minimum of five (5) days notice to C. Hernandez at

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