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Client Relationship Manager I
2 weeks ago
Position Type :
Full time Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor's Degree Travel Percentage :
0%
Job Description
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together.
If you want to advance the world of fintech, we'd like to ask you:
Are you FIS?
About the role:
As a Client Relationship Manager I, you'll be responsible for high-level relationship management for one or more assigned clients strategic to the Enterprise.
What you will be doing?
Strategically focused and responsible for client satisfaction, maintaining client communication and the overall management of the client relationship.
Conducts and manages periodically scheduled status calls with client and internal stakeholders to discuss important key service topics.
Serves as the primary contact and client liaison during delivery of an outsourced solution, whether it is an IT solution or a business process outsourced solution.
Develops strong working relationships with assigned clients and FIS resources.
Monitors monthly service level reports to identify possible trends in service level agreement (SLA) "misses" and contacts appropriate product area if "misses" fall within guidelines of a contractual penalty.
In the event of a contractual penalty, calculates and processes service level credits, informs billing team and notifies client on timing of credit receipt.
Identifies areas where continuous improvement can be applied, oversees the implementation of the change and measures the level of improvement.
May participate in business reviews to learn about clients' strategic direction as well as gain a good understanding of the products and/or services FIS is offering.
What you will need:
Communicates ideas both verbally and in written form in a clear, concise, and professional manner
Requires good working knowledge of FIS products and services, as well as the industries in which FIS competes for business
Strong organizational and time management skills required
Strong attention to detail when creating documentation to send to senior client stakeholders required
Team skills, including the ability to establish and maintain effective working relationships both internally and externally
Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
Ability to understand and apply concepts
Ability to handle projects commensurate with job expectations
Ability to analyze and solve problems using learned techniques and tools
Flexibility, versatility, dependability
Prior banking or finance related experiences a plus; trading technology experience preferred
Some flexibility of hours is required
Hybrid location is in Jacksonville, FL
Bachelor's degree in business, computer science or related discipline or the equivalent combination of education, training, or work experience.
What we offer you:
At FIS, you can learn, grow and make an impact in your career
Our benefits include:
Flexible and creative work environment
Diverse and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities
Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
EEOC Statement
FIS is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
The EEO is the Law poster is available here supplement document available hereFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test.
ADA Disclaimer:
In developing this job description care was taken to include all competencies needed to successfully perform in this position.
However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.
All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.
FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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