Client Relationship Manager, FIS University Program
2 weeks ago
Position Type :
Full time
Type Of Hire :
Associate Development Program (Full Time Hire)
Education Desired :
Bachelor's Degree
Travel Percentage :
0%
Job Description
Are you curious, motivated, and forward-thinking? At FIS, you will have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.
Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all, fun.
Join the 2024 FIS University Program
As a 2024 FIS University Program full-time employee, you will have the opportunity to participate in team projects, community service activities, professional development seminars and work with a team that is invested in your growth, development, and success; including bi-annual performance connects with your manager.
- Learn how to work within a corporate environment.
- Learn about the exciting world of Fintech and the role FIS plays.
- Hear from FIS leadership about their journey and participate in senior leader networking opportunities.
- Build a network of your peers from across the organization.
The Client Success team delivers the strategic FIS partnership to our clients with ease of contact and digital interactions.
The CS team serves as a point of contact, helping clients navigate FIS and maximize the value of our solutions.
We break down our internal silos, making it as simple as possible to get the support needed to ensure clients have a trusted partner to help get problems solved.
What you will be doing- Collaborate with Client Experience Ecosystem to maintain a unified, reliable client experience.
- Monitor Client Success Workflow to deliver value to the Client Experience
- Prepare internal communication providing Client Success Desk metrics and escalation status, next steps, and target resolution from Escalation Tracker
- Participate in Client Office Steering Committee reviews of Client Success Desk status, PLA compliance, metrics and trends.
- Bring order, structure and focused management attention to customer situations that will heighten customer dissatisfaction and/or damage the client/FIS reputation.
- Bachelor's degree in relevant field of study
- Proficiency in Microsoft Office Suite
- Fluent in English; Strong written and verbal communication skills
- Adaptability, a drive to learn, and strong problem-solving skills
- Ability to work well independently and within a team
- Client service experience
- An understanding of the financial services industry
- Ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public.
- Competitive salary and excellent benefits
- The chance to work on some of the most challenging, relevant issues in financial services & technology
- A broad range of professional education and personal development possibilities - FIS is your final career step
- Time to support charities and give back to your community
- A work environment built on collaboration, flexibility, and respect
- Student Loan Repayment Program: FIS will PAY OFF participants' undergraduate loan balance over 10 years of service Eligibility starts after one year of tenure in the program. The benefit applied to undergraduate student loans for US-based degrees and must be in the employee's name.
- Current and future sponsorship are not available for this position#FISUJUNE2024
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
EEOC Statement
FIS is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
The EEO is the Law poster is available here supplement document available hereFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test.
ADA Disclaimer:
In developing this job description care was taken to include all competencies needed to successfully perform in this position.
However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.
All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.
FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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