Patient Services Representative

1 week ago

Louisville, Kentucky, United States SCL Health Medical Group - Superior Full time

Weekly Pay Range - $725 To $806

Summary:

  • The Patient Service Representative III - Float (PSR II - Float) represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions.
  • Reports to Department head of patient services or on site supervisor.
Duties and Responsibilities:
  • The PSR III - Float draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
  • The PSR III - Float has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
  • The PSR III - Float is responsible in providing coverage at multiple locations for multiple roles.
  • The PSR III - Float must ensure that daily activities of the Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy are completed accurately and on time.
  • The PSR III - Float demonstrates Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
  • Successful applicants may be assigned to work and direct daily activity in a doctor`s office, a patient service center, in a house call environment, long term care or as business needs dictate.
  • Must be able to step in for a PSR III and lead one or more PSR on site.
  • Will be required to act as a coach, mentor, instructor, resource advisor for new employees and provide effective onboarding services to new clients.
  • They will also act as point of contact to staff on site and provide regular input to the group lead or supervisor.
  • The PSR III - Float may also focus on working with customers who have a high complexity and/or volume practice with a specialized focus requiring outstanding phlebotomy skills.
  • In addition, these practices require a higher level of customer facing skills including verbal and written communications, problem solving, and collaboration with multiple functions, such as: Sales, Laboratory Testing Services, IT connectivity, Billing, and logistics due to their specialty and or complex test orders.
  • The PSR III - Float must be capable of handling multiple priorities in a high-volume setting.
Education & Experience Requirements:
  • High school diploma or equivalent.
  • One recent year of experience required in Patient Access Rep.
  • AHA BLS certification.
  • Keyboard/data entry experience.
Job Disclaimer:
Cynet Health is an equal employment opportunity employer. We do not discriminate against any candidate based on race, color, sex, religion, national origin, age, military status, disability, genetic information, or any other consideration made unlawful by applicable federal, state, or local laws. Cynet Health complies with all applicable state and federal laws regarding employment and consideration of unemployment status.

Estimated Weekly Total is based on working the listed number of hours per week and includes available stipend amounts; eligibility may vary subject to company policy and applicable law. Please contact a recruiter for full details.

Benefits:
  • USRx Care & ScriptSourcing Pharmacy Benefits
  • TeladocAllied health plan members (and their dependents - even if not covered under your Allied health plan)can access free sick or acute care consults with board-certified physicians 24/7
  • (AD&D) Accidental Death & Dismemberment benefits
  • Disability - Long-Term and or Short-Term Disability
  • Supplemental Benefits - Accident & Critical Illness + Cancer benefits.
  • Legal Assitance
  • Identity Protection
  • Employee Assistance Program
  • Assist America Travel Assist
  • Genomic Life
  • HSA - pre-tax
  • Discount program
Referral Program:
Referrals are the highest compliment a recruiter and an agency can receive. We recognize that good referrals are hard to come by which is why we created a unique offering for anyone that chooses to refer someone to us. We provide referral bonuses for up to 3 assignments for the clinician that you send to us.

**To Qualify, Referrals are candidates not in our database, assignments must be 13 weeks in length, and subsequent assignments must be within 30 days of the previous assignment to qualify.

Loyalty Program:
We value hard work and commitment, and our Loyalty program showcases just that. Earn exclusive rewards and perks as you clock hours toward your loyalty milestones. You are rewarded for the number of hours you work, not based on the number of assignments, so the more you work, the more you unlock. We like to offer achievable milestones that can happen BEFORE your assignment ends, not just after. We know you have your choice in selecting an agency, so at Cynet, it pays to be loyal.
**Accumulated hours expire after one year of separation/inactivity from your last assignment and reset to zero.

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