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Customer Service Representative
1 week ago
Join Our Team as a Customer Service Representative at WSP in Louisville, KY
The Call Center Customer Service Representative (CSR) will handle various customer inquiries through phone and email responses, as well as walk-in and mail services. You might be moved to different locations or schedules as needed to support the company.
Position Details:
- Location: Louisville, KY
- Starting Pay: $22.10/hr with full benefits
Your Role:
- Process customer inquiries via phone, email, and mail
- Address customer disputes and escalate issues when needed
- Identify and report any unusual trends in customer communications
- Handle returned mail and ensure proper shipping procedures
- Assist with legal inquiries and court cases as necessary
- Manage large customer accounts
- Perform clerical duties such as filing and handling deliveries
- Assist with supply monitoring and requests
- Meet performance targets and adhere to company policies
Who We're Looking For:
Required Qualifications:
- Pass background check
- Demonstrate exceptional customer service skills
- Strict adherence to attendance and performance standards
- Bilingual skills (English/Spanish) a plus
- Proficient with MS Office and Windows
- Strong communication and interpersonal abilities
- Positive and proactive attitude
Additional Requirements:
- Ability to fulfill essential job duties
- Willingness to accommodate individuals with disabilities
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