Customer Service Representative

1 week ago


Louisville, Kentucky, United States WSP Full time

Join Our Team as a Customer Service Representative at WSP in Louisville, KY

The Call Center Customer Service Representative (CSR) will handle various customer inquiries through phone and email responses, as well as walk-in and mail services. You might be moved to different locations or schedules as needed to support the company.

Position Details:

  • Location: Louisville, KY
  • Starting Pay: $22.10/hr with full benefits

Your Role:

  • Process customer inquiries via phone, email, and mail
  • Address customer disputes and escalate issues when needed
  • Identify and report any unusual trends in customer communications
  • Handle returned mail and ensure proper shipping procedures
  • Assist with legal inquiries and court cases as necessary
  • Manage large customer accounts
  • Perform clerical duties such as filing and handling deliveries
  • Assist with supply monitoring and requests
  • Meet performance targets and adhere to company policies

Who We're Looking For:

Required Qualifications:

  • Pass background check
  • Demonstrate exceptional customer service skills
  • Strict adherence to attendance and performance standards
  • Bilingual skills (English/Spanish) a plus
  • Proficient with MS Office and Windows
  • Strong communication and interpersonal abilities
  • Positive and proactive attitude

Additional Requirements:

  • Ability to fulfill essential job duties
  • Willingness to accommodate individuals with disabilities


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