Breakroom Service Specialist
2 weeks ago
Rudolph Supply is currently seeking a Breakroom Service Specialist to join their team in Elkridge, MDI.
- Create a unique experience for customers by prioritizing service excellence, fostering strong customer relationships, addressing and resolving issues effectively, and offering tailored suggestions and recommendations.
Position Expectations:
- Establish and maintain trust-based relationships with both internal and external customers through clear and open communication
- Handle complex operations in dual software systems simultaneously
- Troubleshoot and resolve machine or service issues via phone and email, ensuring customer satisfaction
- Collaborate with sales team to exceed service expectations
- Proactively engage in upselling opportunities
- Participate in relevant training sessions and seize opportunities for personal and professional growth
Minimum Qualifications & Skills:
- Education: Associate's degree or equivalent experience
- Experience: Preferred 3 years in customer/sales support role
- Skills: Passion for learning, empathetic, detail-oriented, customer-focused, strong communication and problem-solving abilities, time management skills, proficiency in Microsoft Office tools
Physical Demands:
- Requires stationary positioning, physical movement, communication, repetitive motions, and accuracy in work
- Reasonable accommodations can be provided for individuals with disabilities
Working Conditions:
- The role is based in a typical business office environment
- Rudolph Supply is a local office products business serving over 3,000 customers in the Baltimore/DC metro area since 1980
Available benefits include:
- Paid leave and holidays, medical, dental, vision, and life insurance, short and long term disability coverage, 401k with a corporate match, tuition reimbursement
About the Company:
Rudolph Supply is committed to offering equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability, or veteran status.
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