Breakroom Service Specialist

2 weeks ago


Elkridge, Maryland, United States The Supply Room Inc Full time

Rudolph Supply is currently seeking a Breakroom Service Specialist to join their team in Elkridge, MDI.

  • Create a unique experience for customers by prioritizing service excellence, fostering strong customer relationships, addressing and resolving issues effectively, and offering tailored suggestions and recommendations.

Position Expectations:

  • Establish and maintain trust-based relationships with both internal and external customers through clear and open communication
  • Handle complex operations in dual software systems simultaneously
  • Troubleshoot and resolve machine or service issues via phone and email, ensuring customer satisfaction
  • Collaborate with sales team to exceed service expectations
  • Proactively engage in upselling opportunities
  • Participate in relevant training sessions and seize opportunities for personal and professional growth

Minimum Qualifications & Skills:

  • Education: Associate's degree or equivalent experience
  • Experience: Preferred 3 years in customer/sales support role
  • Skills: Passion for learning, empathetic, detail-oriented, customer-focused, strong communication and problem-solving abilities, time management skills, proficiency in Microsoft Office tools

Physical Demands:

  • Requires stationary positioning, physical movement, communication, repetitive motions, and accuracy in work
  • Reasonable accommodations can be provided for individuals with disabilities

Working Conditions:

  • The role is based in a typical business office environment
  • Rudolph Supply is a local office products business serving over 3,000 customers in the Baltimore/DC metro area since 1980

Available benefits include:

  • Paid leave and holidays, medical, dental, vision, and life insurance, short and long term disability coverage, 401k with a corporate match, tuition reimbursement

About the Company:

Rudolph Supply is committed to offering equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability, or veteran status.



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