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Front Desk Associate
1 week ago
The Front Desk Associate is responsible for providing exceptional customer service to guests and ensuring a smooth and efficient check-in and check-out process.
Front Desk Associates are also responsible for handling guest inquiries and requests, processing payments, and managing hotel reservations.Essential Duties and Responsibilities
- Greet guests upon arrival and welcome them to the hotel
- Process checkins and checkouts, including assigning rooms, issuing room keys, and collecting payment
- Handle guest inquiries and requests, such as making reservations, providing directions, and recommending local attractions
- Process payments for room charges, incidentals, and other services
- Manage hotel reservations, including making and canceling reservations, and tracking room availability
- Coordinate with Housekeeping to ensure that rooms are ready for checkin and that any special requests are met
- Run daily reports and follow up on any outstanding issues
- Maintain a positive and professional attitude at all times
Qualifications
- High school diploma or equivalent
- 12 years of experience in a customer service role
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Ability to handle multiple tasks simultaneously
- Strong organizational and problemsolving skills
Additional Qualifications
- Bilingualism in English and another language is a plus
- Experience with FOSSE/MGS/GXP systems is a plus
- Experience with guest loyalty programs is a plus
Marriott Values
- Put People First
- Pursue Excellence
- Be Bold
- Be Accountable
- Own Your Role
If you are a customer-oriented individual with a strong desire to provide excellent service, then a career as a Front Desk Associate at Fairfield by Marriott may be right for you.
Job Types:
Full-time, Part-time
Pay:
$ $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k)
- Employee discount
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Work setting:
- Inperson
Experience:
- Hotel experience: 1 year (preferred)
Work Location:
In person
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