Client Services-DC

2 weeks ago

Washington, United States Fhitting Room Full time
Effectively provide client relations and studio operations support. Our NYC-founded brand is expanding to DC, and we need customer-minded rockstars to help deliver Fhitting Room's signature five-star service. While mornings are key, shift times may vary, so flexibility is essential.

Role and Responsibilities
  • Positive and hard-working individuals who are extremely organized, efficient, and forward-thinking problem-solvers.
  • Provide a seamless check-in and post-class process, providing help and support as needed, ensuring every human feels welcome and comfortable.
  • Act as a brand ambassador, in person and on the phone. Clearly and enthusiastically communicate the format and benefits of our HIT classes. Convert lookers to bookers
  • Conduct studio tours with new clients-we sweat the small stuff and this is an excellent way to develop relationships with clients.
  • Support clients buying merch and reserving classes using our point-of-sale system, respond to email inquiries, answer phones, and assist Operations Managers with the day-to-day studio needs.
  • Proven ability to work directly with the client when immediate action is needed.
  • Assist with inventory, studio cleaning, and opening/closing checklists.
  • Business projects as outlined by managers.
Requirements
  • At least one year of experience doing similar work.
  • Flexibility and responsiveness a must.
  • Exceptional interpersonal skills and attention to detail.
  • Good with people, names and faces.
  • Strong interpersonal and communication skills: deliver energy and insight.
  • Must be available to work flexible/non-traditional hours (including weekends and some holidays). Willing to work early morning, evening and/or weekend hours.
  • Mariana Tek experience a plus
Benefits and Perks
  • Health/Dental/Vision Insurance
  • Short/Long Term Disability Insurance
  • Life/AD&D Insurance
  • 401(k) Retirement Plan
  • Flexible Spending/Health Savings Accounts
  • Supplemental coverages such as: Accident, Critical Illness, Hospital Indemnity
  • Employee Assistance Program
  • Transit Program
  • Fhitting Room Classes
  • Discounts such as: Cell Phone, Home/Car Insurance, Tickets, Other Fitness Studio Classes
  • Use of Company Studio Space
$15 - $17 a week

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