SOC Analyst I

2 weeks ago


Cleveland, Ohio, United States Fortress SRM Full time

Job Description

The service desk analyst is responsible for reactive customer request management. Provides basic support and troubleshooting such as password resets, printer configurations, ticketing routing, and escalation. The position operates on a rotating schedule in support of operations 24 hours a day, 7 days a week. Hours to be determined based on need of the service desk.

  • Provide exceptional customer service and technical expertise on inbound calls and tickets generated by our customers
  • Troubleshoot issues relating to: Windows domains and workgroups
  • Windows networking (mapped network drives, shared folders, printers, etc.)
  • Active Directory
  • User profile creation and modification
  • Onsite Exchange and hosted Exchange environments (Office 365, Google Apps)
  • Microsoft Office Suite
  • Windows 7/10, macOS
  • Third party applications with the assistance of the vendors support staff
  • Perform support remotely to our managed services customers using our remote monitoring and management tools
  • Log time entries and notes for support and maintenance performed
  • Provide customers with timely written and oral updates regarding their support cases
  • Ensure all tickets worked include the problem, the solution, the end-user, initiation and completion time, and end-user satisfaction
  • Follow outlined escalation procedures

Qualifications:
Qualifications

Experience and Educational Requirement :

  • Required:
    • Bachelors degree in computer science, management information systems
    • OR Associates degree plus 1 year of work experience
    • OR 2 years of work experience
  • Preferred:
    • CompTIA A+
    • MCSA Windows 10
    • Office 365
    • Active Directory

Skills and Attributes Requirements:

  • Must be a team player with excellent communication skills and possess the ability to manage assignments independently
  • Must have the ability to also work collaboratively when necessary
  • Must be comfortable working in a fast-paced and high-energy environment.
  • Strong decision making and problem-solving abilities
  • Individuals must possess exceptional organizational skills and the ability to handle multiple tasks concurrently
  • Candidates must be reliable and punctual

Physical Requirements:

The physical requirements of this job include frequent sitting with occasional walking around, carrying light objects, grasping and reaching for things, rare stooping/crouching, clarity of vision, speaking and listening ability. The mental requirements of this job include general intelligence, motor coordination skills, coordination of hands, eyes and feet, verbal and numerical intelligence. The workplace environmental conditions are that of a temperature controlled and clean office setting. Occasional driving to other office or customer locations.

Additional Information

All your information will be kept confidential according to EEO guidelines.


  • SOC Analyst I

    1 week ago


    Cleveland, Ohio, United States MCPc Holdings, Inc. Full time

    Job Title: Service Desk Analyst Company: MCPc MCPc is a leading organization in managed endpoint computing, technology logistics, asset management, and sustainability. Headquartered in Cleveland, OH, MCPc has a global network of partners in over 80 countries. The Service Desk Analyst is responsible for: Reactive customer request management and basic...

  • SOC Analyst I

    1 week ago


    Cleveland, Ohio, United States Fortress SRM Full time

    Job Description The service desk analyst is responsible for reactive customer request management. Provides basic support and troubleshooting such as password resets, printer configurations, ticketing routing, and escalation. The position operates on a rotating schedule in support of operations 24 hours a day, 7 days a week. Provide exceptional customer...


  • Cleveland, Ohio, United States Cleveland Clinic Full time

    Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of...


  • Cleveland, Ohio, United States Charles River Laboratories, Inc. Full time

    For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will...


  • Cleveland, Ohio, United States Charles River Laboratories, Inc. Full time

    For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will...

  • Examiner I/II

    1 week ago


    Cleveland, Ohio, United States Federal Reserve System Full time

    CompanyFederal Reserve Bank of ClevelandThe Federal Reserve Bank of Cleveland is part of the nation's central bank and we've provided many opportunities for professional growth during our history.We've been named "One of Northeast Ohio's Best Places to Work" by North Coast 99. This prestigious award honors organizations with outstanding employment practices,...


  • Cleveland, Ohio, United States Huntington National Bank Full time

    DescriptionWe are looking for a dedicated individual to join our team as a Foreign Exchange Transactions Processor. At our company, you will be responsible for various tasks related to processing and settling foreign exchange transactions for the bank. Not only will you handle transaction processing and settling, but you will also be involved in...


  • Cleveland, Ohio, United States Libertyjobs Full time

    Job Details:HRIS Reporting Specialist - Law Firm - Cleveland, OH - $60-85k About the Role:Our client, a growing professional services firm, is seeking a talented and experienced HRIS Reporting Specialist to join their dynamic team. You will play a vital role in supporting their HR operations by configuring, maintaining, and analyzing their UKG system. You...

  • SOC Analyst I

    3 weeks ago


    Cleveland, United States MCPc Holdings, Inc. Full time

    MCPc is an industry leading managed endpoint computing, technology logistics, asset management, and sustainability organization that provides a proven, powerful end-to-end lifecycle management protocol. These capabilities provide clients expedited digital transformation, better management of the complexity and cost of technology, achievement of...

  • SOC Analyst I

    4 weeks ago


    Cleveland, United States Fortress SRM Full time

    Job DescriptionThe service desk analyst is responsible for reactive customer request management. Provides basic support and troubleshooting such as password resets, printer configurations, ticketing routing, and escalation. The position operates on a rotating schedule in support of operations 24 hours a day, 7 days a week.  Provide exceptional customer...

  • SOC Analyst I

    3 weeks ago


    Cleveland, United States Fortress SRM Full time

    Job Description The service desk analyst is responsible for reactive customer request management. Provides basic support and troubleshooting such as password resets, printer configurations, ticketing routing, and escalation. The position operates on a rotating schedule in support of operations 24 hours a day, 7 days a week. Provide exceptional customer...

  • SOC Analyst I

    3 weeks ago


    Cleveland, United States MCPc Holdings, Inc. Full time

    MCPC is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPC has a purpose, a strategy, and a set of values that animate everything we do. We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions and IT Asset Management and...

  • SOC Analyst I

    3 weeks ago


    Cleveland, United States Fortress SRM Full time

    Job Description The service desk analyst is responsible for reactive customer request management. Provides basic support and troubleshooting such as password resets, printer configurations, ticketing routing, and escalation. The position operates on a rotating schedule in support of operations 24 hours a day, 7 days a week. Hours to be determined based on...

  • SOC Analyst I

    3 weeks ago


    Cleveland, United States Fortress SRM Full time

    Job DescriptionJob DescriptionCompany DescriptionMCPC is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPC has a purpose, a strategy, and a set of values that animate everything we do.  We provide a wide range of services to our clients including Managed Security, Technology Logistics,...

  • Security Analyst I

    4 weeks ago


    Cleveland, United States Park Place Technologies Full time

    Security Analyst I The Security Analyst I will work with key Infrastructure stakeholders and be responsible for the identification, design, development and management of Security initiatives as they relate to the companys Security platform. Must be able to demonstrate a clear understanding of Industry Accepted Security Standards, Protocols and all related...

  • Security Analyst I

    4 weeks ago


    Cleveland, United States Park Place Technologies Full time

    Security Analyst I The Security Analyst I will work with key Infrastructure stakeholders and be responsible for the identification, design, development and management of Security initiatives as they relate to the companys Security platform. Must be able to demonstrate a clear understanding of Industry Accepted Security Standards, Protocols and all related...

  • EBI Analyst I

    3 weeks ago


    Cleveland, United States Cleveland Clinic Full time

    Remote in OH, FL or NV .Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a...


  • Cleveland, United States Charles River Laboratories Full time

    Research Analyst I- Bioanalytical Req ID #: 222898 Location: Cleveland, OH, US, 44128 For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether...


  • Cleveland, United States Charles River Laboratories Full time

    Research Analyst I- Bioanalytical Req ID #: 222898 Location: Cleveland, OH, US, 44128 For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether...

  • TBM Analyst I

    4 weeks ago


    Cleveland, United States Cleveland Clinic Full time

    ***Remote in NE Ohio*** Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a...

  • TBM Analyst I

    4 weeks ago


    Cleveland, United States Cleveland Clinic Full time

    ***Remote in NE Ohio*** Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a...


  • Cleveland, United States Flexjet Full time

    Job DescriptionJob DescriptionPosition SummaryFlexjet is currently seeking a qualified candidate to join our IT department as an Information Security Analyst at our state-of-the-art facility in Cleveland, Ohio or Dallas, Texas.As an Information Security Analyst, you will work as part of a team to help ensure the Confidentiality, Integrity, and Availability...


  • Cleveland, United States Flexjet Full time

    Job DescriptionJob DescriptionPosition SummaryFlexjet is currently seeking a qualified candidate to join our IT department as an Information Security Analyst at our state-of-the-art facility in Cleveland, Ohio or Dallas, Texas.As an Information Security Analyst, you will work as part of a team to help ensure the Confidentiality, Integrity, and Availability...


  • Cleveland, United States Brooksource Full time

    Location: Cleveland, Ohio Hybrid Schedule - On site in Cleveland (Tuesday, Wednesday, Thursday) The Data Quality Analyst is responsible for the documentation of data flows, data profiling, and the validation of dictionaries. The Analyst must maintain and enhance the quality of data across various business operations, both within Enterprise Data & Insights...


  • Cleveland, United States Brooksource Full time

    IT Business AnalystHybrid in Cleveland, OH6-month Contract to Hire **Unable to do C2C or Provide Sponsorship**The ED&I Technology Business Analyst is vital to the effective collaboration among the Enterprise Data & Insights (ED&I) and Digital Technology (DT) groups. This role is responsible for ensuring clear communication, systematic coordination of...


  • Cleveland, United States Brooksource Full time

    IT Business AnalystHybrid in Cleveland, OH6-month Contract to Hire **Unable to do C2C or Provide Sponsorship**The ED&I Technology Business Analyst is vital to the effective collaboration among the Enterprise Data & Insights (ED&I) and Digital Technology (DT) groups. This role is responsible for ensuring clear communication, systematic coordination of...


  • Cleveland, United States Brooksource Full time

    IT Business AnalystHybrid in Cleveland, OH6-month Contract to Hire **Unable to do C2C or Provide Sponsorship**The ED&I Technology Business Analyst is vital to the effective collaboration among the Enterprise Data & Insights (ED&I) and Digital Technology (DT) groups. This role is responsible for ensuring clear communication, systematic coordination of...


  • Cleveland, United States Brooksource Full time

    IT Business AnalystHybrid in Cleveland, OH6-month Contract to Hire **Unable to do C2C or Provide Sponsorship**The ED&I Technology Business Analyst is vital to the effective collaboration among the Enterprise Data & Insights (ED&I) and Digital Technology (DT) groups. This role is responsible for ensuring clear communication, systematic coordination of...