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SOC Analyst I
1 week ago
Job Title: Service Desk Analyst
Company: MCPc
- MCPc is a leading organization in managed endpoint computing, technology logistics, asset management, and sustainability.
- Headquartered in Cleveland, OH, MCPc has a global network of partners in over 80 countries.
The Service Desk Analyst is responsible for:
- Reactive customer request management and basic support such as password resets and printer configurations.
- Providing technical expertise on inbound calls and troubleshooting various issues related to Windows domains, networking, Active Directory, and more.
Experience and Educational Requirement:
- Bachelor's degree in computer science or related field
- OR Associates degree plus 1 year of work experience
- OR 2 years of work experience
Preferred Certifications:
- CompTIA A+
- MCSA Windows 10
- Office 365
- Active Directory
Skills and Attributes Requirements:
- Excellent communication and problem-solving skills
- Ability to work independently and collaboratively in a fast-paced environment
- Exceptional organizational skills and the ability to handle multiple tasks
Physical Requirements:
- Frequent sitting with occasional walking, carrying light objects, and reaching for things
- Mental requirements include general intelligence and motor coordination skills
- Workplace conditions: temperature-controlled office setting with occasional driving to other locations
All information will be kept confidential according to company guidelines.
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