SOC Analyst I

1 week ago


Cleveland, Ohio, United States MCPc Holdings, Inc. Full time

Job Title: Service Desk Analyst

Company: MCPc

  • MCPc is a leading organization in managed endpoint computing, technology logistics, asset management, and sustainability.
  • Headquartered in Cleveland, OH, MCPc has a global network of partners in over 80 countries.

The Service Desk Analyst is responsible for:

  • Reactive customer request management and basic support such as password resets and printer configurations.
  • Providing technical expertise on inbound calls and troubleshooting various issues related to Windows domains, networking, Active Directory, and more.

Experience and Educational Requirement:

  • Bachelor's degree in computer science or related field
  • OR Associates degree plus 1 year of work experience
  • OR 2 years of work experience

Preferred Certifications:

  • CompTIA A+
  • MCSA Windows 10
  • Office 365
  • Active Directory

Skills and Attributes Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work independently and collaboratively in a fast-paced environment
  • Exceptional organizational skills and the ability to handle multiple tasks

Physical Requirements:

  • Frequent sitting with occasional walking, carrying light objects, and reaching for things
  • Mental requirements include general intelligence and motor coordination skills
  • Workplace conditions: temperature-controlled office setting with occasional driving to other locations

All information will be kept confidential according to company guidelines.


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