Fraud Operations Sr Supervisor

2 weeks ago

Wilmington, Delaware, United States 00002 Citibank, N.A. Full time

The Fraud Operations Sr Supervisor provides operational leadership and direction to a team of Workflow Coordinators, with daily responsibilities such as distributing assignments to staff and daily monitoring and intervention of workflow statuses. May contribute to the development of new techniques and procedures within area of expertise. Strong communication and diplomacy skills are required. Generally, has responsibility for volume, quality, and timeliness of end results. Work generally affects own team as well as other closely related work teams. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsibilities:


• Lead and develop a team of Workflow Coordinators and ensure they consistently meet performance metrics and provide effective communication while making the proper risk assessments ensuring adherence to departments service level agreements.

• Manages department projects/processes, monitors, and analyzes changes in case volumes or behavior trends and provides evaluative judgment based on analysis of factual information in variable and unique situations. Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues and minimize potential breaching of service level agreements.

• Directly impacts their area through shared responsibility for delivery of end results and contribution to planning and formulation of procedures; influences resource planning. Persuades and influences others through strong communication and diplomacy skills

• Develop leaders and their skill set and provide growth opportunities through guidance and mentorship in conjunction with succession planning

• Evaluate team's performance and makes recommendations for staffing, pay increases, promotions, terminations, staffing, etc.

• Create and execute realistic action steps and timelines for the team with a strict attention to details and performance

• Drive organizational change through innovation and process improvement, eliminating friction points for team

• Recruit, hire and build a team of highly productive candidates through coaching, collaboration, and motivation of staff

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

2-5 years of relevant experience in a Fraud Operations or Leadership role Proficient project and/or performance management skills Effective written and verbal communication Influencing and relationship management skills Proficient with Microsoft Office

Education:

Bachelor's/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Operations - Services

Job Family:

Fraud Operations

Time Type:

Full time

Primary Location:

Jacksonville Florida United States

Primary Location Full Time Salary Range:

$56, - $78,

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Jul 24, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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