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Training and Development Specialist

3 months ago

Dublin, Ohio, United States MRA Recruiting Services Full time
Job Title: Training and Development Specialist
Company: BMI Federal Credit Union
Location: Dublin, OH 43016

Our Mission Statement:
The mission of BMI Federal Credit Union, a Member-owned financial institution, is to provide high quality financial services and products that are competitive, convenient, and responsive to Member needs. BMI Federal Credit Union will operate in a manner that assures its financial strength and that promotes the welfare of the membership and the community it serves.

In order to fulfill our mission, BMI Federal Credit Union (BMI FCU) employees are expected to perform their job duties in accordance with our "Words to Live by" - developed by BMI FCU employees - which are Responsibility, Integrity, Compassion, Knowledge, and Unity. In addition, BMI FCU employees will, directly or indirectly, depending on each employee's specific job role: #1. Focus on our Members, #2. Improve the financial lives of our Members, and #3. Provide personal service to our Members.

POSITION SUMMARY:Create and manage a continuous learning environment to ensure ongoing development of all employees, which reflects the strategic priorities of the Credit Union. The Training and Development Specialist is responsible for working with team members, cross functional business partners and Subject Matter Experts (SMEs) to design, develop, deliver and evaluate blended training programs to enable new and existing employees to excel in their roles. Various modes of delivery are expected including web-based, video, classroom and on-site at the Credit Union's branches.

ESSENTIAL JOB FUNCTIONS:
  • Manage full-cycle training programs, including but not limited to: effective training analysis, new hire orientation, course development, Learning Management Systems (LMS), live instructor-led, or blended training on various topics affecting the Credit Union's services and operations
  • Design, develop, and facilitate training programs for the Credit Union
    • Create and/or purchase appropriate training materials
    • Use effective teaching strategies
    • Administer tests
    • Determine progress
  • Evaluate the effectiveness of the various training programs through observation, feedback, and tests; perform in-depth needs analysis to uncover learner and organizational needs, identify performance gaps and changes in work process, procedures and technologies, and make changes and updates to align with objectives and strategic priorities
  • Manage and facilitate corporate university programs by assisting employees to gain and increase knowledge and skills of working in a financial institution
  • Select and administer LMS to setup, track, and report on training events and sessions
  • Responsible for major projects and initiatives including learning and development in support of the Credit Union
  • Evaluate, research, negotiate, and recommend modifications to existing LMS curriculum and maintain relevance to Credit Union requirements
ESSENTIAL JOB FUNCTIONS (Cont'd):
  • Act as project manager for implementation of learning solutions
  • Create reports and supporting material of training effectiveness to be presented to management
  • Prepare new and update existing operational training material and procedure manuals
  • Provide consultation and expert advice to management and employees on operation procedures and assist managers in coordinating cross-training opportunities for their employees
  • Manage, purchase, and maintain library of useful training materials
  • Develop, organize, and facilitate an all-day employee training event; assist in BMI FCU's planning of employee events and other activities throughout the year
    • Develop curriculum
    • Research and select keynote speakers
  • Assist employees with selecting and registering for external training events
  • Visit all branch locations to develop community relationships and assess any training needs
  • Create and update training policies and procedures when necessary
  • Develop SMEs in facilitation techniques and skills for specific courses as well as provide clear evaluation guidelines
  • Ensure the VP of Human Resources is kept fully informed
WORK ENVIRONMENT: Office Environment. Some travel required to other branch locations.

QUALIFICATIONS AND SKILLS REQUIREMENTS:
  • Bachelor's degree in Training, Human Resources, Communications, or related field preferred
  • 3+ years of experience in implementing training solutions and facilitation; a viable combination of experience and education will be considered
  • Ability to demonstrate effective presentation and facilitation skills, oral and written communication skills, and strong technical skills
  • Highly motivated with proven experience applying instructional design principles resulting in the implementation of effective training solutions
  • Outstanding interpersonal skills with the ability to develop and maintain key relationships with project owners and SMEs
  • Critical thinking skills
  • Knowledgeable of training methodologies and changes in the training industry
  • Experience developing and managing curriculums based on position specific needs
  • Experience with administration and reporting features within an LMS
  • Proficient in Microsoft Office, general computer programs, and general office equipment
  • Experience with course authoring tools preferred
  • Thorough understanding of andragogy
  • Demonstrated ability to prioritize and manage multiple projects
  • Ability to perform duties with independent judgment and discretion
  • Ability to perform intermediate mathematical calculations
  • Ability to receive and maintain confidential information
PHYSICAL REQUIREMENTS:
Must be able to meet the following physical requirements, with or without reasonable accommodation: 1) Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment; 2) Reach with hands and arms; 3) Talk and hear; 4) See and be able to read, write, and interpret text, and spreadsheets; 5) Occasionally lift and move objects weighing up to 10 pounds.

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