Health Center Co-Manager Float

Additional Comp Info:
Salary based on experience.

Overview:

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a Health Center Co-Manager Float in San Bernardino,CA.

The Health Center Co-Manager Float, in partnership with and support of the site Senior Health Center Co-Manager and Area Director, assumes overall responsibility for the centers operations in the absence of either. The Co-Manager Float will be primarily responsible for monitoring patient flow. The Co-Manager Float will also monitor patient satisfaction and address patient concerns as they arise. The Co-Manager Float will coordinate with the health center staff to ensure outstanding customer service and efficiency in clinical service delivery to all patients. The Co-Manager Float will also direct the delivery of the full range of the reproductive health care services and primary care services we offer.

At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:

• A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability.
• Benefits coverage starts after one full month of employment
• Generous vacation, sick, and holiday benefits
• Generous 401(k) matching contributions and more
• To view our detailed benefits guide, please visit our career site at

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Work Experience:

• Minimum of two (2) years of experience in a health, medical or social service setting.
• Reproductive, managed/primary health care and/or abortion services experience preferred.

Supervisory Experience:

• Demonstrated ability as an effective leader, including coaching and team-building skills.
• Strong written, verbal, and interpersonal skills.
• Budgeting experience.
• Excellent strategic planning skills.
• Must be self-motivated and have the ability to work without direct supervision.
• Minimum of one (1) year of demonstrated supervisory experience preferred.

Other Requirements:

• Ability to delegate to and empower staff effectively.
• Team builder and ability to utilize team skills effectively.
• Excellent written and verbal communication skills.
• Accuracy and attention to detail.
• Ability to relate to diverse communities.
• Maintain a professional demeanor at all times.
• Able to work flexible hours and weekends.

Agency Standard Requirements:

• Strong commitment to quality healthcare and excellent customer service is required.
• Must thrive in a fast-paced, rigorous environment with changing priorities.
• Ability to meet deadlines and work under pressure.
• Must demonstrate high-level computer skills, including Microsoft Word, Excel, and Outlook. Electronic medical records experience may also be required.
• This position requires travel to other sites and locations; if using a personal vehicle to meet this requirement, a valid CA drivers license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required.
• Abortion patients are cared for at each of our health centers and in part through the administrative, support, and other non-clinical services provided at all PPOSBC locations and by all PPOSBC employees, and supporting these critical services is an essential job duty and fundamental responsibility of all employees.

Responsibilities:

Essential Functions: Essential functions encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists.

• Act as a Flow Facilitator and continually monitor schedules to improve patient wait times and customer service.
• Hold staff accountable to specific, measurable customer service standards (e.g., through annual performance monitoring and implementing corrective action plans when customer service expectations are not being met).
• Will ensure appropriate Health Center coverage with management in conjunction with the Health Center Senior Co-Manager and Area Director.
• Lead Health Center efforts to achieve established goals for volume and wait times.
• Communicate any changes, new processes, and weekly updates information in a daily morning huddle. Notes are to be completed daily and sent out to all Health Center staff.
• Review and manage discrepancies with documentation and billing as they negatively impact Health Center reimbursements for services rendered.
• Responsible for management and non-direct patient care-related services in the Health Center. Oversee a full range of services, including but not limited to reproductive health care, primary care, managed care, abortion, and prenatal services.
• Participate as an active member of the clinical and patient services management team, which may include education programs, committees, conferences, and meetings as required.
• Work cooperatively with the Health Center Senior Co-Manager, Area Director, and center staff to maintain maximum communication and support between health center staff, patients, and administration.
• Work in conjunction with the Health Center Senior Co-Manager, Area Director, Patient Services Administration, and staff to implement new services, policies, and protocols.
• Monitor staff training and deploy staff in the scheduling of appointments for family planning, primary care, and abortion services.
• Assist the Health Center Co-Manager with scheduling staff to ensure appropriate staff coverage due to unscheduled absences. Will be responsible for the Administrative Medical Assistant schedule.
• Orient and monitor new staff training during their three (3) month orientation period.
• Will complete the Administrative Medical Assistant chart audits as scheduled & discuss performance and review audit results with the employee.
• Complete One-on-one quarterly meetings with the Administrative Medical Assistant.

Non-Essential Functions:

• Other duties as assigned.

PHYSICAL REQUIREMENTS:

The physical requirements of this position are identified below. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

CORE COMPETENCIES WE CARE:

• Welcoming: Anticipates customer requirements and gives high priority to customer satisfaction and service. Handles problems quickly and efficiently. Maintains a pleasant, positive and professional approach. Embraces opportunities to help team members, stakeholders, and other departments.
• Equitable: Creating equitable access and opportunity for all through education, practicing inclusive behavior, elevating others voices, creating spaces for honest conversation, and listening without judgment. Values and uplifts our collective diversity within in our agency.
• Confidential: Respects the information shared by our patients, employees, and vendors and maintains appropriate confidentiality. Follows all policies and laws that protect private & privileged information.
• Accessible: Is available and approachable to others, open-minded, fair and non-defensive. Appreciates constructive feedback and is a team player. Demonstrates good listening skills.
• Respectful: Values diversity and treats everyone with dignity and courtesy. Dependable and courteous of other peoples time and commitments.
• Empathetic: Demonstrates interest and understanding in other peoples feelings, attitudes and reasoning. Maintains an open and non-judgmental demeanor that is patient, flexible, and understanding.

Disclosures:
Planned Parenthood/Orange and San Bernardino Counties is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, equal pay, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military, veteran status or any other federal or state protected class. We are committed to building and maintaining an inclusive workplace that values diversity, equity, and inclusion.

Minimum Salary Range:
USD $72,714.00/Yr.

Maximum Salary Range:
USD $86,437.00/Yr.

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