Junior IT Operations Engineer

2 weeks ago

Salt Lake, Utah, United States WebBank Full time
WebBank (the "Bank") is a Utah chartered Industrial Bank headquartered in Salt Lake City, Utah.

As "The Bank Behind the Brand", WebBank is a national issuer of consumer and small business credit products through Strategic Partner (Brand) platforms, which include retailers, manufacturers, finance companies, software as a service (SaaS) and financial technology (FinTech) companies.

The Bank is a leading player in the digital lending space, driving innovation in financial products through embedded finance with Strategic Partner platforms.

WebBank engages in a full range of banking activities including consumer and commercial loan products, revolving lines of credit, credit cards, private-label card issuance, auto-refinancing and more.

The Bank provides capital in the form of asset-backed lending and other credit facilities to Strategic Partner platforms, credit funds, and other lenders with a targeted focus on specialty finance assets.

The Bank is also a leading provider of commercial insurance premium finance products through its wholly owned subsidiary National Partners and Security Premium Finance, a wholly owned subsidiary of National Partners.

WebBank is named in Glassdoor's Best Places to Work in 2023 and 2024.

WebBank was also honored as one of the Best Places to Work in Financial Technology in 2023 by American Banker.

"Some of the most

intriguing


technology advances in financial services are developed within fintech firms that partner or compete with banks," said Penny Crosman, executive editor, technology at American Banker.

"Best Places to Work in Financial Technology provides a closer look at these companies and the

culture and benefits

that help them attract top talent."
Job Summary

As a Jr IT Operations Engineer, you have the opportunity to be a hero every day by actively resolving operational issues and providing top-notch assistance to employees with their computer and software needs.

You'll also have the chance to learn and flex your technical skills by conducting regular maintenance on laptop devices and ensuring that only authorized users have access to the network.

You'll play a key role in maintaining the company's asset inventory and managing the replacement schedule for outdated hardware.

Plus, you'll have the opportunity to make a real impact by recommending operational improvements based on your observations of recurring requests and tasks.

This is an exciting and dynamic role where you can make a real difference in the day-to-day operations of the company.

As a Jr IT Operations Engineer, you have the unique opportunity to be the eyes and ears of the IT Operations team.

By reporting ongoing issues and unexpected questions, you provide valuable insights that help keep the company's technology running smoothly.

But that's not all - you also have the power to drive change by recommending operational improvements that reduce time spent on recurring tasks.

In this role, you'll be a key player in shaping the future of the company's IT operations, making every day an exciting adventure.

In the Jr IT Operations Engineer position, you will receive hands-on learning and exposure to a variety of IT disciplines at a company with well-funded training and tuition programs makes this position the first step in your long-term professional development.

WebBank provides training, mentoring, and the opportunity to use new GenAI tools, and best in class industry applications.

WebBank has a proven track record of transforming ambitious, early career, go-getters into high achieving team players in a very short time frame.

Primary Responsibilities (Job Duties)

You Will:


Actively work on incoming helpdesk tickets to resolve operational issues with a primary focus on assisting employees with computer/software issues.

Conduct regular maintenance on laptop devices.
Periodically review network users list to ensure that only authorized users have access.
Assist in maintaining asset inventory and manage replacement schedule for outdated hardware.
Recommend operational improvements based on frequency of recurring requests and tasks.
Qualifications

You Have:
6-12 months of IT exposure/experience.
Frontline Customer Service experience responsible for solving hardware, software, and basic network issues.
Foundational knowledge of PC operating systems and cloud-based applications.
Excellent written and oral communication skills.
Outstanding initiative, attention to detail and problem-solving skills required.
Superior analytical skills to identify opportunities for IT improvement.
Ability to troubleshoot and own an issue end-to-end.

Even Better:
Bachelor's Degree or near-term completion of bachelor's degree in Information Systems, Computer Science, or equivalent.

Company Perks:

You Get:
Flexible work options

– Flexible work-from-home opportunities and other hybrid workplace options are available
Paid Time Off (PTO)

  • Generous paid time off plus paid parental leave
Health insurance

– Plans include an employer paid medical option, dental and vision coverage, plus we offer health savings accounts
401(k)

– WebBank matches up to the first 6 percent of employee contributions and both the employee's contributions and WebBank's match are fully vested immediately
Life and Disability Insurance

– Life insurance and long and short-term disability insurance plans are 100% employer paid
Tuition Reimbursement

– WebBank provides reimbursement for classes needed to obtain certain degrees, up to $5,250 per academic year
Are you authorized to work in the US for any employer?

Will you require Visa sponsorship now or in the future?

  • The purpose of this question is to ensure that the candidates salary expectations are a match to the company salary range.
Please indicate desired base compensation and desired discretionary bonus percentage.
Reference Checks

Please provide the name and phone number of two professional references and your affiliation with these references.
These references should be contacts the candidate approves the Company to contact to complete a reference check.

Does Candidate Agree with Authorization and Acknowledgements listed below?


WebBank, Corporation is an equal opportunity employer and will consider your application regardless of race, color, religion, sex, national origin, age, marital, or veteran status; medical condition or disability; or any other legally protected status.

This application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered completely and accurately.
I affirm that the information I have provided in this application is true to the best of my
knowledge, information and belief, and I have not knowingly withheld any information
requested. I understand that withholding or misstating any information requested in this
application is grounds for rejection of my application, and that providing false or misleading
information in this application is grounds for discharge.
I authorize WebBank to verify my references, record of employment, education record, and any
other information I have provided. Unless otherwise noted, I authorize the references I have
listed to disclose any information related to my work record and my professional experiences
with them, without giving me prior notice of such disclosure. In addition, I release the company,
my former employers and all other persons and entities, from any and all claims, demands or
liabilities arising out of or in any way related to such inquiry or disclosure.
I understand that if I am hired, my employment will be at will and may be terminated by myself
or by WebBank Corporation or their agent at any time for any reason or for no reason at all,
without prior notice.

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