Client Relationship Lead

2 weeks ago

Orlando, Florida, United States Neiman Marcus Group Careers Full time

Neiman Marcus Group is a relationship business that leads with love in everything we do-for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.

Your Role
The Client Development Lead is assigned to a specific store. This role is responsible for supporting all growth and development strategies for targeted customer segments at the store level, enabling Associates to cultivate, develop, and strengthen relationships with customers of the Neiman Marcus brand.

What You'll Do

  • Leverages available reports to ensure team of Associates is achieving overall Client Development and selling KPIs
  • Executes all Client Development-specific initiatives in-store in partnership with the Group Sales Manager and the Market / Metro Manager
  • Implements company initiatives of Customer Cultivation, Omni Selling Tools and Omni Selling and Service
  • Performs detailed action plans for the store handed down by the Market / Metro Managers
  • Builds close, familiar relationships with top clients and identifies opportunities for store to strengthen Private Client Relations (PCR) experiences
  • Assists in coordinating in-store experiences (e.g., fitting room, events)
  • Implements and launches PAT tests
  • Scales and ensures that in-store roles of the Client Development team are clearly defined and have clear measurements of success
  • Provides feedback to the Managers and Directors on how initiatives are progressing
  • Coaches and mentors Associates on best practices (e.g., building relationships, personalized communication, product knowledge)
  • Partners with Group Managers to monitor performance of team members and identifies opportunities
  • Works with Associates to create and track detailed personal goals and action plans in partnership with Groups Sales Manager
  • Partners with Market Trainers to receive and deliver on-going training (especially on usage of Omni Selling Digital tools) to new Associates or as refresher to tenured Associates
  • Works well with others, listens effectively, adapts to various working styles, and shares necessary information
  • Promotes and provides a collaborative environment for Associates
  • Supports coworkers in learning and developing job-related skills
  • Partners with People Managers to offer observations on performance of coworkers and identify opportunities for growth
  • Takes ownership of internal and external customer problems and resolves them quickly
  • Applies knowledge of internal and external customers and / or market to develop business
  • Prioritizes tasks and uses effective time management practices to meet established team deadlines
  • Understands how team's work contributes to general department and company goals
  • Contributes to and partners with coworkers on accurate and organized completion of work
  • Supports coordination of team tasks and activities as needed
  • Models perseverance and resilience in a fast-paced, changing environment
  • Continuously builds skills and knowledge through training, coaching, and career experiences
  • Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
  • Conveys energy and enthusiasm for NMG and personal work
  • Adapts personal approach in response to diverse situations and people
  • Responds to unexpected changes in work environment with creativity and resilience
  • Establishes and upholds high personal standards for individual work and environment
  • Maintains a customer-centric mentality versus a solely store-centric one
What You Bring
  • 2-4 years of relevant experience, luxury retail fashion experience preferred
  • 4-year degree preferred
  • Excellent oral and written communication skills
  • Strong attention to detail
  • Motivated and results driven
  • "Win together" mentality
  • Basic proficiency with MS Office Product Suite, advanced proficiency with Excel preferred
  • Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
  • Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays
Inclusive Benefits
We offer an inclusive and comprehensive range of benefits to our valued associates, including:

• Medical, Dental, Vision Benefits

• Disability Benefits

• Paid Parental Leave, Paid Family Leave, and Adoption Support

• Paid Time Off

• Retirement Savings Plan (401K) and Life Insurance

• Financial Solutions

• NMG Associates Core Discount of 30%

• Personal and Professional Development Opportunities
For more information, please click "Our Benefits" section on our career site or reference the link here:

About Neiman Marcus Group
As one of the largest multi-brand luxury retailers in the U.S.,with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology.Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling.Our NMG|Way culture, powered by our people, combinesindividual talents into a collective strength to makelife extraordinary.Our brands include Neiman Marcus and Bergdorf Goodman.

Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at

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