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Senior Field Service Technician

3 months ago

Bridgeton, Missouri, United States Leonardo DRS Full time

Leonardo DRS is a prime contractor, leading technology innovator and supplier of integrated products, services and support to military forces, intelligence agencies and defense contractors worldwide. The company specializes in naval and maritime systems, ground combat mission command and network computing, global satellite communications and network infrastructure, avionics systems, and intelligence and security solutions. Additionally, the company builds power systems and electro-optical/infrared systems for a wide range of commercial customers. Headquartered in Arlington, Virginia, Leonardo DRS is a wholly owned subsidiary of Leonardo S.p.A. For additional information on DRS, please visit our website at

Job ID:108211

The Leonardo DRS Land Systems business is a recognized leader in the design and integration of complex technologies into new and legacy systems and platforms for global military and commercial customers.We are a 3 year running Top Workplace in the Greater St. Louis area.

Job Summary Leonardo DRS Land Systems is seeking 2 full time Senior Field Service Technicians. The ideal candidates will be responsible for providing technical support of DRS Land Systems products through prototyping, testing, fielding, and follow-on support stages of various programs to internal and external customers. This position will also provide work leadership and technical assistance to lower-level technicians. The selected candidates must be able and willing to travel/deploy to CONUS and OCONUS internal and external customer locations 50-75% of the time.

Job Responsibilities Responsible for providing a variety of moderately complex technical support for maintenance support, repairs, modification, equipment setup and testing

May provide work leadership and technical assistance to lower-level technicians

Serve as customer contact on technical issues

Troubleshoot and resolve equipment issues by utilizing drawings and technical documentation

Conduct repairs and/or modifications using a variety of hand tools and test equipment

Operate and maintain Government furnished military vehicles at DRS Land Systems facility locations and DRS Land Systems conducted testing events

Demonstrate setup and adjustment of complex equipment for potential users or operators

Complete appropriate written documentation and feedback for onsite service and installations

Deliver technical solutions to customers with a high degree of professionalism

Determine and recommend which products or services best fit the customers needs

Analyze test results related to the design and test objectives and adjust equipment to bring within specifications

Record these test procedures and results, numerical and graphical data, and recommendations for changes in product or test methods

Provide recommendations for technical documentation improvement and support validation & verification events as required

May provide formal/informal training of customer personnel

Demonstrate great customer service skills

Work variable shifts and up to 12-hour shifts to perform necessary testing

Exhibit mature, independent judgment and communicates effectively

Employees must be able to maintain and adhere to the customers on-site scheduling requirements with no more than 5 unplanned absences during any rolling 12-month period

Support, communicate, reinforce and defend the mission, values and culture of the organization

Qualifications High school diploma or GED with 5+ years of work experience

Methodical documentation skills with the ability to assist in accurate, complete, and timely technical service reports

Must have a moderate level of understanding in one or multiple technical competencies (electrical, mechanical, hydraulics, pneumatics, etc)

Proficient in the use of a laptop computers, mobile devices, and related software

Must be able and willing to travel to CONUS and OCONUS locations (Deployed 50-75% of the time)

Willingness to travel to OCONUS locations that qualify for Hardship and Hazard compensation, a plus

Must have or be eligible to obtain U.S. passport

Fundamental understanding of computer systems, operating systems, and configuration files

Outstanding communication skills (written and oral)

Excellent teambuilding and leadership skills

Computer proficiency with MS Office application experience, including Word, Excel and PowerPoint; detailed understanding and use of database technologies

Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours.

*Some employees are eligible for limited benefits only

Leonardo DRS, Inc. and its subsidiaries and affiliates are equal opportunity employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. #LSY

Leonardo DRS Land Systems division is a recognized world leader in the integration of complex technologies into legacy systems and platforms for military and commercial customers globally. DRS Land Systems offers a diverse portfolio of military products and technologies focused on battlefield reconnaissance and surveillance, survivability, lethality, heavy transport mobility, fuel and water distribution, radar and electronic systems testing. Headquartered in Bridgeton, MO with a 100- acre heavy equipment manufacturing facility in West Plains, MO, and a site in Goleta, GA.