Client Success Specialist, Portland

1 week ago

Portland, Oregon, United States Uber Full time
About the Role

The Account Manager/Account Coordinator role is a great opportunity to demonstrate your relationship management and sales skills.

This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service.

Account Managers are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.

What the Candidate Will Need / Bonus Points

\-\-\-\- What the Candidate Will Do -* Lead a book of business of SMB restaurant partners on the Uber Eats platform

  • Proactively identify key risks within your book of business, and engage Restaurant partners through outbound phone calls, monthly reviews, and ongoing performance delivery
  • Find opportunities to cross-sell related products by working cross-functionally to expand your accounts
  • Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners
  • Maintain communication channels with merchants via email, phone, and face-to-face meetings
  • Champion restaurant partner feedback to help drive insights
  • Act as an ambassador of Uber Eats' mission, brand, and product
\-\-\-\- Basic Qualifications -* For Account Manager - At least 3 year of experience in sales, operations, account management, or similar functions

  • Outstanding work ethic and attention to detail
  • Excellent communication
  • Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
  • Willingness to roll up your sleeves, and get in the weeds with our highest value partners
  • Proficiency in Salesforce and Google Sheets/Excel
\-\-\-\- Preferred Qualifications -* Strong critical thinking ability

  • Analytical skills - ability to segment large data sets and turn them into actionable results to drive KPI through Excel/Google Suite and Salesforce (Nice to Have)
  • Experience creating processes and solving problems in scale


For Portland, OR-based roles: The base hourly rate range for this role is USD$28.37 per hour - USD$29.94 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link []).

Uber is proud to be an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form]).

Offices continue to be central to collaboration and Uber's cultural identity.

Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office.

For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time.

Please speak with your recruiter to better understand in-office expectations for this role.

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