Client Partner, Senior Director

2 weeks ago

Chicago, Illinois, United States Salesforce Full time

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Client Partner, Senior Director (Telco - LATAM)

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remote type

Home - Based

locations

California - San Francisco

Illinois - Chicago

New York - New York

Georgia - Atlanta

time type

Full time

posted on

Posted 10 Days Ago

job requisition id

JR249093


To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.

Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Your Role and Responsibilities
Salesforce Professional Services helps customers transform and build what's next for business - with technology.

We seek an experienced strategic business leader with proven success who can lead the Board of Directors and C-suite of our customers to transform business, operations, and technology to drive business outcomes.

As a trusted advisor, he/she will cultivate and oversee executive customer relationships and delivery of transformative programs with our most strategic customers, partners, and technical delivery leaders.

He/She will be responsible for overseeing adoption and consumption of our technology, building and managing customer relationships, CSAT, and service delivery.

This Client Partner will support our LATAM Telco customers.


The ideal candidate will bring diverse IT and/or Management Consulting background and knowledge of industry trends, leveraging this credibility as a strategic advisor to our customers, partners, and internal teams across Salesforce.


The candidate will be able to craft innovative, forward-looking strategies while clearly defining the path forward, leading the changes to IT strategy, policies, processes, people, governance and partnerships.


In this role, you will be the voice of the customer to shape and execute a strategy to build mind-share and broad adoption of Salesforce technologies.

Critical to the role is the ability to think strategically about business, product, and technical challenges as you drive customers' efficiencies, cost savings, and quick innovation available on the Salesforce platform.


Actively participate in the pursuit process of our large scale deals, working cross-functionally within Salesforce to ensure we are selling what we can deliver as aligned with the customer's objectives; work with teams to deliver the pitch, define scope/team and contribute to pricing and contractual arrangements.


Work hand in hand with internal teams (Sales, Success, TMP and Support) to develop and manage strategy and drive customer adoption initiatives.

Maintain through the life of the relationship.

Responsible for communications with the client and within Salesforce up to the CxO level regarding expectations, performance, governance and issue

escalation/resolution

during the course of delivery to ensure success.

Accountable for overseeing end-to-end service delivery and ensuring all contractual commitments are met. Works with the customer to amend and approve changes as necessary.

Drive transformational changes needed to achieve the customers' objectives, informed by deep industry and product expertise.

Effectively leads and inspires the Salesforce Professional Services team members engaged in the services delivery. Coach and develop the team.

Anticipates, mitigates, and manages risk to Salesforce and the customer.


Participates in the continued development of internal processes, artifacts and methodologies to support service delivery to our most strategic customers.

Requirements
10+ years experience leading enterprise-level technology transformation programs at Fortune 500 companies

15+ years of relevant consulting experience in professional services, including business development, management of client relationships and delivery oversight.

Experience with Salesforce products/platform

Experience working with customers to understand and solve their most pressing business challenges

Knowledge of the concepts, practices, procedures, and deliverables associated with system development, implementation, and operational readiness.

Knowledge of technical acumen to work with technical teams to develop comprehensive operational plans and address technical issues

Significant experience managing C-suite relationships at customers

Experience working on pursuit teams and participating in the proposal development process

Executive-level communication skills, written and oral

Travel up to 50%

Bachelor's degree. Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Fluent proficiency in writing & speaking Portuguese or Spanish

Accommodations
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Posting Statement
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We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

Learn more about Equality at

and explore our company benefits at

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Salesforce

is an Equal Employment Opportunity and Affirmative Action Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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does not accept unsolicited headhunter and agency resumes.

Salesforce

will not pay any third-party agency or company that does not have a signed agreement with

Salesforce

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Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $221,500 to $337,800.For California-based roles, the base salary hiring range for this position is $221,500 to $337,800.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

Certain roles may be eligible for incentive compensation, equity, benefits.

More details about our company benefits can be found at the following link:

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