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Medical Office Assistant

4 months ago

Hartsville, Tennessee, United States CareSouth Carolina Full time

Responsible for greeting patients, answering the telephone, entering and updating patient demographic information, scheduling appointments, verifying insurance, and providing quality customer service to patients.


Duties/Responsibilities:

- _Patient relationships: interacts with patients and employees in a respectful manner consistent with the mission and values of CareSouth Carolina.

Measure(s):
patient loyalty._
- _Reception and Greeting: Perform the reception and greeting of patients and other guests in a professional, respectful, and compassionate manner consistent with the mission and values of CareSouth Carolina.

Measure(s):
Patient loyalty_
- _

Answering Phones:

answer, route, take messages, and as necessary handle phone calls promptly and courteously in accordance with CareSouth Carolina procedures.

Measure(s) Efficiency-Patient show rate_
- _

Patient Registration:

perform the patient registration process including collecting necessary patient payor information and patient demographics, and ensuring that the data is placed in ECW in a timely, accurate, and complete manner as well as printing the super bill consistent with existing CareSouth procedures.

Measure(s) site collections per day, demographic sheet, completion reliability audit, sliding fee_
- _Appointment scheduling/rescheduling/recalls: scheduling, rescheduling and recall appointments for patients in accordance with existing CareSouth Carolina procedures.

Measure(s):
Access
- third next available appointment, efficiency
- patient show rate_
- _Daily deposit slip (cash): handling and managing cash for patient care services. This includes reconciliation processes consistent with existing CareSouth Carolina procedures.

Measure(s):
Occurrence reporting._
- _Request medical records from the hospital or other medical facilities as needed_
- _Sorts and distributes faxes_
- _Picks up mail from the post office or mailbox and distributes it accordingly_
- _Makes deposits for medical and/or pharmacy at the bank_
- _Send medical records to centralized medical records in a timely manner_
- _Practices confidentiality with sensitive patient and employee information_
- _All documents in PowerDMS are signed off and completed in a timely manner_
- _Willingly performs other duties as assigned._

Education and Experience:

- _High school diploma or equivalent required but a certificate as a medical office assistant is strongly preferred_
- _Three (3) to five (5) years of medical office experience preferred_
- _Knowledge and understanding of medical insurance is strongly preferred_
- _Experience collecting medical co-pays is strongly preferred_
- _EMR/EHR experience is strongly preferred_
- _Cash drawer balancing experience is strongly preferred_

Hours:

This is a full time position, 40 hours per week(8:00 a.m.

5:00 p.m.)

Location:

Society Hill, SC

Benefits:

  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Education:

  • High school or equivalent (preferred)

Work Location:
In person