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Medical Spa Guest Services Coordinator
2 months ago
Job Summary
We are seeking a highly skilled and customer-focused Guest Services Coordinator to join our team at Carolina Pines Medical Group. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our clients, ensuring a seamless and personalized experience from the moment they arrive until they depart.
Key Responsibilities:
- Client Interaction: Greet clients warmly, provide information about services and treatments, and ensure they feel welcomed and comfortable.
- Appointment Management: Schedule, reschedule, and confirm client appointments, handle cancellations and no-shows professionally, and maintain accurate client records.
- Administrative Support: Perform various administrative tasks, including answering phone calls, responding to emails, and managing client information.
- Customer Service: Address and resolve client concerns, complaints, or special requests in a prompt and courteous manner, ensuring high client satisfaction.
- Billing and Payments: Process client payments, manage transactions, and handle any billing issues or discrepancies.
- Facility Maintenance: Ensure the reception area and client waiting areas are clean, organized, and well-stocked, reporting any maintenance issues to the appropriate personnel.
- Team Collaboration: Work closely with estheticians, medical professionals, and other staff members to coordinate client appointments and ensure smooth operations.
- Marketing and Promotions: Inform clients about special promotions, packages, and new services, and assist with implementing marketing strategies to enhance client engagement and retention.
- Client Follow-Up: Conduct follow-up calls or send emails to check on client satisfaction, remind clients of upcoming appointments, or offer additional services.
Requirements:
- Minimum of three years of experience in a customer service or administrative role in a medical spa, salon, or similar environment.
- Excellent interpersonal and communication skills, with a strong focus on client service.
- Proficiency in using booking and management software.
- Strong organizational and multitasking abilities, with attention to detail and the ability to manage a busy front desk efficiently.
- Demonstrated ability to handle sensitive and confidential information with discretion and maintain a polished, professional demeanor.
- Strong problem-solving skills with the ability to address and resolve client issues effectively and calmly.
- Ability to work well in a collaborative team environment and contribute to a positive workplace culture.
