Director of Strategic Accounts

1 week ago

Lansing, Michigan, United States Randstad Full time

Must have:

  • Minimum 10-15 years of experience working within an in-house creative team, at least five of which were in a senior leadership position.

OVERVIEW
The Director is responsible for the overall success of each assigned Managed In-House Agency/Studio (MIA).

This includes managing, developing and partnering with Studio Directors to achieve contractual and operational goals, as well as building relationships with client-side in-house agency leaders.

Areas of impact include profitability, team engagement and retention, operational efficiencies, new business development and client relations.

In addition, the Director will support Cella Inc. with consulting, training, networking and business development activities.

KEY RESPONSIBILITIES

Studio:
Assigned Accounts and Related Activities (65%)

  • Direct management of up to 5 accounts and studio directors/team leads -a combination of MIAs and or Embedded Teams.
  • Provide mentoring and leadership development for studio directors/team leads.
  • Hiring, development and performance management of studio directors and team leads including development of annual performance objectives
  • Support studio directors in hiring and developing MIA leadership teams
  • During Launch of new MIAs lead in the assessment and design of processes, policies and procedures best suited to the needs of each account and its internal clients; support ongoing needs across account life cycle
  • Identify opportunities to provide enhanced and/or increased services for each End Client Company within and outside of the MIA or Embedded Team as appropriate
  • Development of studio KPIs and related reporting methodology for each studio specific to end Client's goals and contractual SLAs
  • Development of diagnostic metrics to support continuous operational improvements
  • Leadership and organization of account Steering Committee meetings for MIAs and QBRs for Embedded Teams.
  • Build deep relationships with key client stakeholders- demonstrating thought leadership and industry expertise.
  • Independently address Client and Studio Manager concerns with minimal escalation
  • Partner with Cella's corporate team and counterparts to address Studio staff or operational concerns/issues in a timely manner
  • Lead performance management process across Studios within your charge
  • Partner with studio director and MIA leadership teams to develop employee engagement and retention programs
  • Partner with Resource Managers to maximize account profitability while balancing what is best for the end clients and team members

Studio:
Across-the-Board Support (15%)

  • Cella,Inc. business development outside of assigned accounts
  • Development and roll-out of culture and community-building activities
  • Support of non-assigned accounts as requested
  • Business strategy support:
Development of RFIs and RFPs as requested

Non-Studio:
Consulting, Training & Networking (20%)

  • Content creation (e.g., blog post authorship)
  • Presentation development and delivery at professional development events or other speaking opportunities (e.g., Beyond the Creative, Creative Manager Boot Camp)
  • Moderation of networking events (e.g., CreativeExecs)
  • Consulting engagements
  • Additional activities as requested

SKILLS AND KNOWLEDGE & COMPETENCIES REQUIRED

  • Demonstrated passion toward and in-depth understanding of the in-house creative industry with expertise in leading Video, Digital and Traditional Creative Teams.
  • Superior communication, presentation and organizational skills
  • Extremely efficient with an attention to detail
  • Demonstrated ability and passion to uncover and diagnose complex client business and operational challenges
  • Enjoys and skilled at client presentations and public speaking
  • Enjoys and has the ability to write strong journalistic, technical, and client communications related material
  • Ability to self-manage workload and daily plans
  • Works well with individuals at all levels of an organization
  • Ability to gather, analyze and leverage data/metrics to support continuous improvement
  • Strong excel skills are required
  • Proficiency using Google mail, calendaring and shared drives

EDUCATION/EXPERIENCE REQUIREMENTS

  • Bachelor's degree required
  • Minimum 10-15 years of experience working within an in-house creative team, at least five of which were in a senior leadership position.
  • Large team management experience required
  • External agency experience a plus, but not required
  • Proficiency using Google mail, calendaring and shared drives

ADDITIONAL INFORMATION

  • Position is full-time and remote.
  • The role requires travel between 30-40% of the time, which includes same-day and overnight trips

What's in it for you:

  • Largest global staffing leader
  • Competitive salary bonus
  • Excellent benefits package - medical, dental, vision
  • Generous PTO policy earned from day one
  • Education and professional development
  • Rapid career growth
  • Retirement savings and security
  • Employee stock purchase plan
  • Paid parental leave
  • Short and long term disability
  • Employee assistance program and health advocacy
  • Health and dependent care flexible spending account
  • Metlife auto and home insurance
  • Metlife legal plan
  • Referral reward program
  • Exclusive discounts and programs with dozens of nationwide vendors and retailers

  • Strategic Account Manager

    1 week ago

    Lansing, Michigan, United States Orchid Orthopedics Full time

    SHIFTNo Shift ($0) (United States of America)A BRIEF OVERVIEWThe primary responsibility of the Strategic Account Manager is to grow the business and manage all commercial activities for the customers they are responsible for. This position will be remote.WHAT YOU WILL DOMake sales calls and presentations to potential and existing customers.Build and...

  • Executive Director

    1 week ago

    Lansing, Michigan, United States Volunteers of America National Services Full time

    Come join our awesome team as a Executive Director at the Senior Community Care of Michigan We are offering great benefits and wonderful work environments Senior Community Care of Maryland is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization. Executive...

  • Director of finance

    1 week ago

    Lansing, Michigan, United States LHH Full time

    Our client is seeking a Director of Finance. The Director of Finance will play a key role in guiding the financial direction of the company, providing insightful analysis and recommendations to support decision-making processes, and ensuring compliance with regulatory requirements.Responsibilities:Financial Planning and Analysis (FP&A): Lead the development...

  • Director of Marketing

    1 week ago

    Lansing, Michigan, United States BS&A Software Full time

    Who Are We Looking For?BS&A Software, a leader in innovative municipal software solutions, seeks a Marketing Director with a sharp focus on top-of-the-funnel marketing strategies. Your primary objective will be to drive demand and capture the interest of local municipalities through strategic marketing initiatives. You will play a key role in shaping our...

  • State Director, Michigan

    1 week ago

    Lansing, Michigan, United States Humane Society of the United States Full time

    The general salary range for this position is $75-90k. Salary offers will be commensurate with experience, qualifications, skills, training and education. The Humane Society of the United States (HSUS), the nations most effective animal advocacy organization, is seeking a State Director, Michigan for the State Affairs department. You will be operating from a...

  • Program Assistance Center Director

    1 week ago

    Lansing, Michigan, United States United Way of South Central Michigan Full time

    Job Description Job Description Title:Program Assistance Center (PAC) DirectorGroup/Team:Community ImpactReports To:Senior Director, Community Impact Programs (Jackson)Status:Full-timeFLSAClassification:ExemptMinimum Salary:$77,600 POSITION SUMMARYThe Program Assistance Center (PAC) runs Michigan Energy Assistance Programming which provides households with...

  • Director, Corporate Partnerships

    4 weeks ago

    Lansing, Michigan, United States teamworkonline Full time

    Job Title: Director, Corporate PartnershipsMain Purpose of Job: Partnership Sales, Sales ManagementReports to: General ManagerHours of Work: As required Monday to Friday, weekends, evenings, and holidays as neededContract Type: PermanentLocation: Lansing, MIDBH is seeking a results-oriented sales professional to generate and develop new sponsorship sales...

  • Director, Corporate Partnerships

    3 weeks ago

    Lansing, Michigan, United States teamworkonline Full time

    Job Title: Director, Corporate PartnershipsMain Purpose of Job: Partnership Sales, Sales ManagementReports to: General ManagerHours of Work: As required Monday to Friday, weekends, evenings, and holidays as neededContract Type: PermanentLocation: Lansing, MIDBH is seeking a results-oriented sales professional to generate and develop new sponsorship sales...

  • Strategic Support Associate

    1 week ago

    Lansing, Michigan, United States Jackson National Life Full time

    If you are an internal associate, please login to Workday and apply through Jobs Hub. Job Purpose Jackson's Strategic Support Program (SSP) is designed to create a talent pipeline, providing on-demand staffing to various departments and teams within our organization. As a Strategic Support Associate (SSA), you'll join our diverse population of associates,...

  • Executive Director Boulder Park Terrace

    1 week ago

    Lansing, Michigan, United States Karmanos Cancer Institute Full time

    McLaren Health Care is a fully integrated health network committed to quality, evidence-based patient care with locations in Michigan and Indiana. The McLaren system includes 13 hospitals in Michigan, ambulatory surgery centers, imaging centers, a primary and specialty care physician network, commercial and Medicaid HMOs, home health, infusion and hospice...

  • Regional Director of Operations

    1 week ago

    Lansing, Michigan, United States Compass Group, North America Full time

    TouchPoint - Regional Director of OperationsLocation: Novi, MichiganTouchPoint, Support Services, provides customer-focused support services, specializing in healthcare housekeeping, laundry processing, patient transportation, and food service. TouchPoint prides itself on having a team of dedicated and talented individuals.Job Summary:Lead, manage, and...

  • Director of Implementation Services

    1 week ago

    Lansing, Michigan, United States BS&A Software Full time

    Director of Implementation Services [Lansing, MI; Chicago, IL; or remote] We are looking for an experienced Director of Implementation Services to lead our rapidly growing team of Solution Consultants and Implementation & Training Specialists within our Professional Services organization. The Director of Implementation Services will oversee these teams of...

  • UA Campaign Director

    1 week ago

    Lansing, Michigan, United States InsideHigherEd Full time

    Job no: 957522Work type: Support StaffPay Grade: 15Major Administrative Unit / College: University AdvancementDepartment: Principal Gifts Sub Area: AP- ProfessionalsSalary: Salary Commensurate with ExperienceLocation: East LansingCategories: Administrative/Business/Professional, PR/Media/Graphics/Comm/Fund Raising, Administrative Professionals- AP, Full Time...

  • Director, Admissions Tools

    1 week ago

    Lansing, Michigan, United States The College Board Full time

    Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or City and state must be separated by a comma followed by a space (e.g., Houston, TX )TheCollegeBoard Director, Admissions Tools in Lansing , Michigan Director, Admissions Tools College Board - Governance, Membership, and Global Higher Education Location:...

  • regional director of maintenance

    1 week ago

    Lansing, Michigan, United States Sparrow Health System Full time

    Job Title: Regional Director of Maintenance & Facilities at University of Michigan HealthDescription:The Regional Director of Maintenance & Facilities at University of Michigan Health plays a key role in overseeing all aspects of facilities and maintenance for the physical plant across the region. This position requires strong leadership and a strategic...

  • Vice President, Strategic Growth, Access and Physician Relationships

    1 week ago

    Lansing, Michigan, United States Trinity Health Full time

    Employment Type:Full timeShift:Description:POSITION PURPOSEThe Vice President Strategic Growth, Access and Physician Relationships will lead, facilitate and support strategy and other business development initiatives across all health segments and geographies with primary responsibility to help Trinity Health balance and expand its portfolio in both existing...

  • Associate Creative Director

    1 week ago

    Lansing, Michigan, United States 24 Seven Talent Full time

    Timing : June/JulyDuration : OngoingHours per week : 40+Location : Detroit (or possibly LA/NY/CHI)Salary : $125-150K DOE One of our full-service agency clients is looking fora bilingual (Spanish) Associate Creative Director or Sr. Art Director to join their creative team for an all-new role working on key CPG and consumer goods client accounts.This Associate...

  • IPEx Account Manager

    1 week ago

    Lansing, Michigan, United States Davenport University Full time

    IPEx Account ManagerSTATUS:Full-time, ExemptDEPARTMENT:Institute for Professional ExcellenceLOCATION:Grand Rapids-Lettinga CampusREPORTS TO:Executive Director for IPExPAY:$65,000Who You Are: As an Account Manager at our company, you are a proactive and customer-focused professional who thrives in building strong relationships with clients. You have excellent...

  • Technical Account Manager

    3 weeks ago

    Lansing, Michigan, United States Baja Nearshore Full time

    Job Title: Enterprise Level Technical Account ManagerAbout the company:We are on a mission to revolutionize traditional people programs, solving significant problems for our customers and creating a better future for employees. We believe in deep, long-term partnerships with our clients, driving their success through our innovative platform and dedicated...

  • Executive Director

    1 week ago

    Lansing, Michigan, United States American House Senior Living Full time

    :Executive Director Position SummaryUnder the direction of the Regional Director of Operations, the Executive Director is responsible for ensuring that the programs and services delivered are consistent with American Houses philosophy of Senior Living and the highest level of customer service provided for our residents and communities, supporting their...