Behavioral Health Services Navigator

2 weeks ago

Murray, United States Intermountain Health Full time

Job Description:


The Behavioral Health Navigator helps patients to live the healthiest lives possible, by being the first point of contact for individuals seeking help from Intermountain Healthcare's Behavioral Health Services.


This position is responsible to help callers feel valued and assist callers in such a way to get care at the right time, in the right place with the best care option for their needs.

This role will include scheduling new patient appointments at one of the several Intermountain Behavioral Health clinics.

The Behavioral Health Navigator will also be instrumental in educating patients on how to access available mental health resources and services within their community.

This position typically works remotely and requires a private home working environment. Strong preference is for individuals to live within the Intermountain Healthcare service area.

Answer inbound calls in a professional, caring, non-judgmental and compassionate manner.

Triage callers to establish appropriate level of care.

Assist callers in connecting with referred resources.


On occasion, deescalating crisis situations in order to be able to help the caller get the appropriate level of care needed.

Schedule new patient appointments at various Intermountain locations.

Follow established triage protocols and document patient interactions.

Establishes and maintains an accurate resource list of treatment facilities and community resources, updating the list as needed.

Minimum Qualifications

Excellent interpersonal, customer service and communication skills.

and -Experience adapting quickly when the need arises.

and -Knowledge of available behavioral health community resources.

Preferred Qualifications

Three years of experience working with Behavioral Health Patients in a behavioral health care setting

Post high school education in a related field of study.

Experience with scheduling practices in iCentra - RevCycle.

Physical Requirements:
Hearing/Listening, Speaking, Sitting, Seeing, Manual Dexterity, Standing, Walking.

Anticipated job posting close date:
06/08/2024

Location:
Valley Center Tower

Work City:
Murray

Work State:
Utah

Scheduled Weekly Hours:
0

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$ $29.84


We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers ) , and for our Colorado, Montana, and Kansas based caregivers ) ; and our commitment to diversity, equity, and inclusion ) .

Intermountain Health is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Intermountain Health is a Utah-based, not-for-profit system of 33 hospitals (includes "virtual" hospital), a Medical Group with more than 3,800 physicians and advanced practice clinicians at about 385 clinics, a health plans division called Select Health, and other health services.

Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

To find out more about us, head to our career site here ) .


Sign up for job alerts Click 'sign in' at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details.

Intermountain Health strives to make the application process accessible to all users.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact or email .

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.


We intentionally work toward an Intermountain Health that reflects our diverse communities and provides culturally competent care, health equity, and a sense of belonging amongst all our caregivers (employees).

This is an important part of fulfilling our mission to help people live the healthiest lives possible.

The three pillars of our work are talent experience with Intermountain (application, internship, development, etc.), community benefit, and care delivery.

Learn more about diversity at Intermountain, here. )


Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.


Intermountain Health's PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution.

The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates.

Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. )


The primary intent of this job description is to set a fair and equitable rate of pay for this classification.

Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice.

Thanks for your interest in continuing your career with our team

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