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Senior Application Analyst
1 week ago
Summary
Responsible for:
Incident resolution Customer support for all live ServiceNow modules Request evaluation and completion Participation in ServiceNow system upgrades and/or patches Propose and lead small, mid, or large-sized optimization efforts Support and assist in development of ITSM Team, specifically with regard to mentoring more junior colleagues All ServiceNow JavaScript work including technical integration and customizations Lead ServiceNow module implementations in collaboration with ServiceNow and any partnered vendor(s) Managing HI portal tickets with ServiceNow Building & Fostering inter and intra-departmental relationshipsOngoing Projects:
Certificate Inventory and Management Forecasting for Projects (Discovery) Upland RightAnswers migration to ServiceNow KB ServiceNow Washington UpgradeUpcoming Projects:
Agent Chat, Agent Workspace, and Virtual Agent Release ManagementEducational Requirements:
Bachelor's Preferred
Additional Requirements:
Will accept 10+ years of experience in lieu of degree
Experience Requirements:
10+ years of experience as a ServiceNow Administrator
In particular, significant experience with at least 4 of the following areas is required:
ITSM - Asset Management ITSM CHG/INC eBonding w/ External Vendor ITSM CMDB/CSDM ITSM Mobile Agent ITBM Agile Management ITBM Demand Management ITOM Certificate Inventory & ManagementState of Florida Licensure Requirements
Not Required
Certifications/Registration Requirements:
Certified ServiceNow Administrator (CSA) Preferred
Other Requirements
This position requires good listening skills, expert analytical skills with the ability to recognize and solve the most complex problems and respond accordingly. Serves as a mentor for team members in the areas of work ethic, values, and customer service while demonstrating genuine concern for patients and the community. Develops and maintains effective relationships and communications with all IS leaders, IS staff, and other organization leaders and staff. Assumes other duties as assigned.
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