Field Service Representative

3 weeks ago

Scranton, Pennsylvania, United States American Water Full time

Requisition ID:
*[[id]]
  • Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role Click here for more information on our inclusion, diversity, and equity journey.
  • About American Water
  • American Water (

NYSE:
AWK) is the largest regulated water and wastewater utility company in the United States.

With a history dating back to 1886, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations.

American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years.

The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S.

Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense Excellence Award, among additional state, local and national recognitions. For more information, visit and join American Water on LinkedIn, Facebook, Twitter and Instagram.

_ Job Description _ POSITION TITLE:
Field Service Representative _ Position Responsibilities _ * Install or replace water meters with reading devices.

* Locate, operate and repair shutoff valves and/or boxes and external plumbing for defects or leakage * Examine meters, connections, internal and external plumbing for defects or leakage.

* May perform emergency plumbing areas. * Perform various collection activities, turn offs, reconnects and the delivery of notices. * Investigate customer complaints and determine corrective action per Company procedure. * May investigate illegal water usage. * Complete all necessary forms, sketches, field notes and be knowledgeable on usage of maps and records. * Manual digging to uncover valve, curb boxes. * Perform meter work in confined spaces. * Drive vehicle and/or truck in performance of general job. * Must serve emergency call out periodically. * Any other duties that may be assigned by the Supervisor. _ Minimum Qualifications _ * Knowledge of customer service to be able to handle customer contacts courteously with respect. * Knowledge of tools needed to perform duties. * General knowledge of meter installations of various sizes. * Work with measurements. * Understand and use specifications. Al and automated control systems. * Able to manipulate and work with copper tubing. * Able to install related fittings. * Visualize how a finished product will look or how the system will operate.

* Use arithmetic to measure, compute amount of materials to use and to inspect product to be sure it conforms to requirements.

* Must be able to read and understand instructions, safety rules, etc.

* Must be able to communicate with customers with poise, voice control and confidence using correct English and well-modulated voice.

* Physically able to perform the duties of this classification. Climbing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, balancing, work from a ladder, lifting 50 lbs. with frequent lifting and/or carrying of objects weighing up to 10 lbs. * Emergency call out various hours.

_ Experience/Education _ * Previous customer service work, general plumbing knowledge, should Experience:
have some mechanical ability, some knowledge of computers. * Education High School graduate or state equivalent. * Must possess a valid PA driver's license.

_ Competencies _ * Champions safety * Customer obsessed * Cultivates innovation * Nimble learning * Drives Results * Collaborates * Join American Water...We Keep Life Flowing TM * American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

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