Manager Commissions

2 weeks ago

Cincinnati, Ohio, United States Western & Southern Life Full time

Summary of Responsibilities:


Manages the Commission's staff in the processing of associate and producer commissions for all of the Western & Southern sales distribution channels.

Coordinates and monitors activities to ensure timely and accurate processing, adhering to critical deadlines as set forth by Payroll and third-party selling agreements.

Understands various complex compensation plans, systems and processes. Maintains level of customer service that is expected by the end user or business partner that we are supporting.

Works with minimal supervision and is responsible to make a broad range of decisions, escalating to manager when necessary and updating manager on a regular basis.


Position Responsibilities:
Supervises and oversees daily commission processing activities, system output review and customer inquiries. Adheres to critical deadlines to pay producer and associate commissions.
Schedules, assigns and monitors work of the team. Creates framework to establish appropriate back-up capabilities and cross-functional knowledge throughout the team.
Implements and manages compensation arrangements as directed by distribution sales teams.

Creates controls and review guidelines for new programs and ensures staff has the knowledge and resources to execute the programs effectively.

Reviews complex and significant commission transactions for accuracy. Analyzes trends and develops processes to monitor commission activities and impacts. Recommends changes to compensation plans based on administrative complexity or ineffectiveness.
Monitors exception requests for consistency, fairness and errors addressing root causes for future improvements.
Oversees debit balances, garnishments and collection activities ensuring all financing arrangements are controlled. Reviews and approves financial transactions within financial guidelines.
Oversees business relations and responsibilities for Accounting, Finance, Tax, Benefits, HR Compensation and Sales teams. Builds strong relationships with customers and business partners.

Partners with Product Support and Maintenance and IT teams to ensure system changes are appropriately incorporated into the processing and operations of the team and production issues are resolved.

Functions with an Operational Excellence mindset. Seeks ways to reduce expense and maximize efficiency through process improvement. Coaches team and works with staff to submit and implement process improvements.
Recruits, hires, trains and develops staff.

Provides direction to and development of associates through daily coaching, the administration of the Performance Management Program and the creation and implementation of development plans.

Identifies and develops training programs to meet the needs to develop staff and assist customers in a timely, effective and meaningful way.

Acts as a subject matter expert for commission systems and processes. Understands how processes and systems interact and affect other areas of the Company.
Performs other functions and special projects as assigned by management.

Selection Criteria:
Proven experience in coaching, mentoring or developing individuals. This includes providing direction and effective feedback to team members.
Proven experience in applying appropriate business principles to work-related problems.
Proven experience in the insurance or financial services industry. Compensation experience preferred.
Demonstrated problem-solving and time management skills with proven experience in situations that require strong judgement.
Proven experience coordinating multiple projects/assignments simultaneously and completing tasks accurately and timely. Must demonstrate strong attention to detail with excellent organizational skills.

Demonstrated strong analytical skills, including demonstrated experience identifying and quantifying problems and providing effective solutions where independent decision-making and self-initialization were demonstrated.

Proven strong written and verbal communication skills.

Must be able to cite examples of information conveyed to internal and external customers in a clear and concise manner.

Demonstrated experience in effectively working in an environment with high degree of time demands associated with managing heavy volumes and multiple priorities.

Demonstrated experience in working independent of direct supervision. Experience must include independently identifying complex problems, quantifying the problems and resolving the problems.
Demonstrated ability to establish goals and provide effective leadership to achieve results.
Demonstrated experience working effectively within a team and effectively interacting with all levels of staff and management.
Demonstrated ability to present training according to prescribed methods. Proven ability to determine developmental needs of others and to develop and implement a plan to address those needs.

Proven experience working in a customer-oriented field and effectively articulating information to customers in an empathetic, understanding and professional manner to resolve concerns/inquiries.

Demonstrated appropriate interpersonal skills.

Work Setting:


Works in an office setting and frequently remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.

Frequently makes repetitive motions of the wrists, hands and/or fingers.

Educational Requirements:
Bachelor's degree in accounting, finance, management, business administration or equivalent work experience.
Computer Skills and Knowledge of Hardware & Software Required:
Proficient in word processing and spreadsheets, and working knowledge of databases.
Certifications & Licenses (i.e., Series 6 & 63, CPA, etc.):

None required.

Position Demands:
Extended hours required during peak workloads or special projects.

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