Assistant Front Office Manager

2 weeks ago

Isle of Palms, South Carolina, United States HYATT Hotels Full time
Wild Dunes Resort

The Assistant Front Office Manager is primarily responsible for managing the day-to-day operations of the Front Office, bell stand, and concierges. They assist the Front Office Manager in scheduling, inventories, training new staff to resort standards, resolving customer challenges, and aiding all departments.

Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.

The Assistant Front Office Manager shall always strive to provide exceptional service to internal and external guests. S/he will be responsible for exemplifying the Wild Dunes Resort Culture and promoting Wild Dunes Resort as both the Destination and Employer of Choice

Essential Job Functions:
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints to ensure satisfaction.
  • Participate in developing and implementing strategies for the front office, bell stand, concierges, etc.
  • Maintain complete knowledge of hotel features/services, hours of operation, room types, numbers, layout, decor, appointments, location, room rates, special packages and promotions, daily house count, and expected arrivals/departures.
  • Scheduled in-house group activities, locations, and times.
  • Ensure that current information on rates, packages, and promotions is available at the front desk and that all staff is knowledgeable on such matters.
  • The Assistant Front Office Manager prepares and adjusts weekly work schedules by staffing guidelines and labor forecasts. Report any late or absent colleagues to the Front Office Manager.
  • Ensure work duties assigned by the Front Office Manager are completed.
  • Assist with pre-shift staff meetings and review all information pertinent to the day's business.
  • Inspect, plan, and ensure all materials and equipment are ready for service; rectify deficiencies with the Front Office Manager.
  • Constantly monitor staff performance in all phases of service and job functions.
  • Monitor the hotel front entrance and resolve any congested situations.
  • Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
  • Monitor communication logs and ensure that guest requests are followed up within specified minutes determined by property guidelines.
  • Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
  • Monitor guest mail and ensure that it is processed according to procedures.
  • Monitor and ensure that express check-outs are processed through the system.
  • Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
  • Assist staff with their job functions to ensure optimum service to guests.
  • Assist guests with reports of lost/stolen articles, following hotel policy.
  • Adhere to hotel requirements for guest/colleague accidents or injuries and emergencies.
  • Contact newly registered guests within specified minutes determined by property guidelines after check-in to establish guest satisfaction; resolve any dissatisfaction immediately. Document each call according to procedures.
  • Monitor and ensure that all cashiering procedures comply with Accounting policies and standards.

The colleague is held accountable for all duties of this job and other duties as assigned.

Qualifications

Experience & Education:

  • High school diploma or equivalent

  • Prior hospitality experience is required
  • Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills, and abilities.
  • Previous experience with Windows, Office, Opera, or similar property management systems.
  • SMS experience is a plus

Job Requirements:

  • Must be authorized to work in the United States
  • Must have excellent phone etiquette
  • Must be able to read, write, and speak English
  • Must have strong computer skills

  • Must have a strong working knowledge of Microsoft Office programs
  • Must be able to work well under pressure
  • Must be able to follow instructions, both verbally and written accurately
  • Must be detail orientated

  • Must be able to work in a fast-paced environment
  • Must possess excellent communication and listening skills
  • Must be professional in appearance and demeanor
  • Must always ensure a teamwork environment
  • Ability to work a flexible schedule that may include evenings, weekends, and holidays
  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
  • Must have a passion for creating an exceptional experience for all guests
Working Conditions:
  • Must be able to stand on feet throughout the shift, with intermittent periods of walking
  • Must be able to occasionally lift, carry, push & pull up to 50 lbs. with assistance
  • Must be able to perform simple grasping, fine manipulation, repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
  • Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
  • While primarily an indoor job, one must be able to walk outside in a variety of weather conditions (rain, wind, heat)
  • Must climb stairs occasionally, indoors and outside, in various weather conditions (rain, wind, heat).
PDN-9bf19bbc-7de3-41e4-8e46-22a62cba97fc

  • Front Desk Agent

    2 weeks ago

    Isle of Palms, South Carolina, United States Hyatt Hotels Corp. Full time

    Front Office colleagues are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of...

  • Overnight Manager/Manager on Duty

    2 weeks ago

    Isle of Palms, South Carolina, United States Wild Dunes Resort Full time

    Join us for this incredible opportunity to be part of our Front Office Team as the Overnight Manager/Manager on Duty at Wild Dunes Resort in Isle of Palms, just outside of Charleston, SC. Not onlywill you be part of a remarkable property, but you'll also be a part of a company recognized as one of Fortune's 100 Best Companies to Work For We Offer Excellent...

  • Executive Meeting Manager

    2 weeks ago

    Isle of Palms, South Carolina, United States Wild Dunes Resort Full time

    Nestled on the northern tip of Isle of Palms, a lush barrier island off the coast of South Carolina, Wild Dunes Resort, "the Resort," offers two top-ranked hotels, including the new coastal-modern Sweetgrass Inn, 150 Condos, and over 200 Homes and Villas, 1,600 acres of world-class golf, tennis, award-winning restaurants, Sweetgrass Spa, and 2 miles of...

  • Executive Meeting Manager

    2 weeks ago

    Isle of Palms, South Carolina, United States Wild Dunes Resort Full time

    Nestled on the northern tip of Isle of Palms, a lush barrier island off the coast of South Carolina, Wild Dunes Resort, "the Resort," offers two top-ranked hotels, including the new coastal-modern Sweetgrass Inn, 150 Condos, and over 200 Homes and Villas, 1,600 acres of world-class golf, tennis, award-winning restaurants, Sweetgrass Spa, and 2 miles of...

  • Executive Meeting Manager

    2 weeks ago

    Isle of Palms, South Carolina, United States HYATT Hotels Full time

    Nestled on the northern tip of Isle of Palms, a lush barrier island off the coast of South Carolina, Wild Dunes Resort, "the Resort," offers two top-ranked hotels, including the new coastal-modern Sweetgrass Inn, 150 Condos, and over 200 Homes and Villas, 1,600 acres of world-class golf, tennis, award-winning restaurants, Sweetgrass Spa, and 2 miles of...

  • Executive Meeting Manager

    2 weeks ago

    Isle of Palms, South Carolina, United States Hyatt Full time

    Description:Nestled on the northern tip of Isle of Palms, a lush barrier island off the coast of South Carolina, Wild Dunes Resort, "the Resort," offers two top-ranked hotels, including the new coastal-modern Sweetgrass Inn, 150 Condos, and over 200 Homes and Villas, 1,600 acres of world-class golf, tennis, award-winning restaurants, Sweetgrass Spa, and 2...

  • Medical Billing Specialist

    4 weeks ago

    Isle of Palms, South Carolina, United States Interim Healthcare Staffing Full time

    Medicare/Medicaid Billing Specialist Seeking a skilled individual to oversee all aspects of patient billing and collections in our Home Health and Hospice departments. Responsibilities include performing billing functions, ensuring timely authorizations/re-authorizations, processing payments, managing collections, and conducting follow-ups. Additionally,...

  • Medical Billing Specialist

    1 month ago

    Isle of Palms, South Carolina, United States Interim Healthcare Staffing Full time

    Medicare/Medicaid Billing Specialist Seeking a skilled individual to oversee all aspects of patient billing and collections in our Home Health and Hospice departments. Responsibilities include performing billing functions, ensuring timely authorizations/re-authorizations, processing payments, managing collections, and conducting follow-ups. Additionally,...

  • Banquet Chef

    1 month ago

    Isle of Palms, South Carolina, United States Hyatt Full time

    Description:Nestled on the northern tip of Isle of Palms, a lush barrier island off the coast of South Carolina, Wild Dunes Resort, "the Resort," offers two top-ranked hotels, including the new coastal-modern Sweetgrass Inn, 150 Condos, and over 200 Homes and Villas, 1,600 acres of world-class golf, tennis, award-winning restaurants, Sweetgrass Spa, and 2...

  • Banquet Chef

    4 weeks ago

    Isle of Palms, South Carolina, United States Hyatt Full time

    Description:Nestled on the northern tip of Isle of Palms, a lush barrier island off the coast of South Carolina, Wild Dunes Resort, "the Resort," offers two top-ranked hotels, including the new coastal-modern Sweetgrass Inn, 150 Condos, and over 200 Homes and Villas, 1,600 acres of world-class golf, tennis, award-winning restaurants, Sweetgrass Spa, and 2...

  • Overnight Caregiver

    2 weeks ago

    Ocean Isle Beach, North Carolina, United States Home Instead Senior Care Full time

    Care Professional Opportunity at Home InsteadHome Instead is seeking empathetic and dedicated Care Professionals to join our team on a mission to enrich the lives of elderly individuals in our community. We offer a range of non-medical services that empower seniors to age gracefully in the comfort of their homes, with respect and warmth.JOB...

  • Assistant Front Office Manager

    1 month ago

    Isle Of Palms, United States Hyatt Hotels Corp. Full time

    The Assistant Front Office Manager is primarily responsible for managing the day-to-day operations of the Front Office, bell stand, and concierges. They assist the Front Office Manager in scheduling, inventories, training new staff to resort standards, resolving customer challenges, and aiding all departments. The Assistant Front Office Manager shall always...

  • Assistant Front Office Manager

    4 weeks ago

    Isle Of Palms, United States Hyatt Hotels Corp. Full time

    The Assistant Front Office Manager is primarily responsible for managing the day-to-day operations of the Front Office, bell stand, and concierges. They assist the Front Office Manager in scheduling, inventories, training new staff to resort standards, resolving customer challenges, and aiding all departments. The Assistant Front Office Manager shall always...

  • Front Office Supervisor

    1 month ago

    Isle Of Palms, United States Hyatt Hotels Corp. Full time

    Join us for this incredible opportunity to be part of our Front Office team as a Supervisor at Wild Dunes Resort in Isle of Palms, just outside of Charleston, SC. Not only will you be part of a remarkable property, but you'll be a part of a company that was recognized as one of Fortunes 100 Best Companies to Work For in 2021! We Offer Excellent Benefits: *...

  • Front Office Supervisor

    4 weeks ago

    Isle Of Palms, United States Hyatt Hotels Corp. Full time

    Join us for this incredible opportunity to be part of our Front Office team as a Supervisor at Wild Dunes Resort in Isle of Palms, just outside of Charleston, SC. Not only will you be part of a remarkable property, but you'll be a part of a company that was recognized as one of Fortunes 100 Best Companies to Work For in 2021! We Offer Excellent Benefits: *...

  • Front Office Supervisor

    1 month ago

    Isle of Palms, United States Wild Dunes Resort, A Destination by Hyatt Full time

    Join us for this incredible opportunity to be part of our Front Office team as a Supervisor at Wild Dunes Resort in Isle of Palms, just outside of Charleston, SC. Not only will you be part of a remarkable property, but you'll be a part of a company that was recognized as one of Fortunes 100 Best Companies to Work For in 2021! We Offer Excellent Benefits: ...

  • Front Office Supervisor

    1 month ago

    Isle of Palms, United States Wild Dunes Resort, A Destination by Hyatt Full time

    Join us for this incredible opportunity to be part of our Front Office team as a Supervisor at Wild Dunes Resort in Isle of Palms, just outside of Charleston, SC. Not only will you be part of a remarkable property, but you'll be a part of a company that was recognized as one of Fortunes 100 Best Companies to Work For in 2021! We Offer Excellent Benefits:Free...

  • Front Office Supervisor

    3 weeks ago

    Isle of Palms, United States HYATT Hotels Full time

    Join us for this incredible opportunity to be part of our Front Office team as a Supervisor at Wild Dunes Resort in Isle of Palms, just outside of Charleston, SC. Not only will you be part of a remarkable property, but you'll be a part of a company that was recognized as one of Fortunes 100 Best Companies to Work For in 2021! We Offer Excellent Benefits: ...

  • Front Office Supervisor

    4 weeks ago

    Isle of Palms, United States Wild Dunes Resort, A Destination by Hyatt Full time

    Join us for this incredible opportunity to be part of our Front Office team as a Supervisor at Wild Dunes Resort in Isle of Palms, just outside of Charleston, SC. Not only will you be part of a remarkable property, but you'll be a part of a company that was recognized as one of Fortunes 100 Best Companies to Work For in 2021! We Offer Excellent Benefits:Free...

  • Front Office Supervisor

    3 weeks ago

    Isle of Palms, United States Wild Dunes Resort, A Destination by Hyatt Full time

    Join us for this incredible opportunity to be part of our Front Office team as a Supervisor at Wild Dunes Resort in Isle of Palms, just outside of Charleston, SC. Not only will you be part of a remarkable property, but you'll be a part of a company that was recognized as one of Fortunes 100 Best Companies to Work For in 2021! We Offer Excellent Benefits: ...

  • Overnight Manager/Manager on Duty

    1 month ago

    Isle of Palms, United States Wild Dunes Resort Full time

    Join us for this incredible opportunity to be part of our Front Office Team as the Overnight Manager/Manager on Duty at Wild Dunes Resort in Isle of Palms, just outside of Charleston, SC. Not onlywill you be part of a remarkable property, but you'll also be a part of a company recognized as one of Fortune's 100 Best Companies to Work For! We Offer...

  • Overnight Manager/Manager on Duty

    4 weeks ago

    Isle of Palms, United States Wild Dunes Resort Full time

    Join us for this incredible opportunity to be part of our Front Office Team as the Overnight Manager/Manager on Duty at Wild Dunes Resort in Isle of Palms, just outside of Charleston, SC. Not onlywill you be part of a remarkable property, but you'll also be a part of a company recognized as one of Fortune's 100 Best Companies to Work For! We Offer...

  • Overnight Manager/Manager on Duty

    1 month ago

    Isle of Palms, United States HYATT Hotels Full time

    Summary: Join us for this incredible opportunity to be part of our Front Office Team as the Overnight Manager/Manager on Duty at Wild Dunes Resort in Isle of Palms, just outside of Charleston, SC. Not onlywill you be part of a remarkable property, but you'll also be a part of a company recognized as one of Fortune's 100 Best Companies to Work For! We Offer...

  • Overnight Manager/Manager on Duty

    4 weeks ago

    Isle of Palms, United States HYATT Hotels Full time

    Summary: Join us for this incredible opportunity to be part of our Front Office Team as the Overnight Manager/Manager on Duty at Wild Dunes Resort in Isle of Palms, just outside of Charleston, SC. Not onlywill you be part of a remarkable property, but you'll also be a part of a company recognized as one of Fortune's 100 Best Companies to Work For! We Offer...

  • Front Office Manager

    2 weeks ago

    Village of Williamsburg, United States Daily Management Inc Full time

    Job DescriptionJob DescriptionPosition Title: Front Office Manager December 2019Resort and Location: Job Code: Department: Front OfficeFLSA Status: ExemptReports To: General Manager Position Summary:The Front Office Manager reports directly to the General Manager.Core responsibilities include the following, but are not limited to:Supervises all Front Desk...

  • Service Manager

    2 months ago

    Isle of Palms, United States Islander 71 Full time

    Job DescriptionJob DescriptionIslander 71 Fish House & Deck Bar, a waterfront upscale casual and high-volume restaurant/bar on the Intracoastal Waterway on the Isle of Palms, is looking for experienced, hard-working, and motivated crew members.NOW HIRING FULL TIMEService and Bar ManagerYou must have at least 4 years of current full service restaurant manager...

  • Service Manager

    4 weeks ago

    Isle of Palms, United States Islander 71 Full time

    Job DescriptionJob DescriptionIslander 71 Fish House & Deck Bar, a waterfront upscale casual and high-volume restaurant/bar on the Intracoastal Waterway on the Isle of Palms, is looking for experienced, hard-working, and motivated crew members.NOW HIRING FULL TIMEService and Bar ManagerYou must have at least 4 years of current full service restaurant manager...

  • Front Office Representative

    2 weeks ago

    Fleming Isle, United States Southeast Orthopedic Specialists Full time

    Established in 2001, **Southeast Orthopedic Specialists** is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is our wish to make industry-leading five-star orthopedic care accessible to as many people as possible. Healthcare...

  • Night Auditor

    2 months ago

    Isle of Palms, United States Hyatt Full time

    Join us for this incredible opportunity to be part of our Front Office team as a Night Auditor at Wild Dunes Resort in Isle of Palms, just outside of Charleston, SC. Not only will you be part of a remarkable property, but you'll be a part of a company that was recognized as one of Fortunes 100 Best Companies to Work For in 2021!   We Offer Excellent...

  • Night Auditor

    4 weeks ago

    Isle of Palms, United States Hyatt Full time

    Join us for this incredible opportunity to be part of our Front Office team as a Night Auditor at Wild Dunes Resort in Isle of Palms, just outside of Charleston, SC. Not only will you be part of a remarkable property, but you'll be a part of a company that was recognized as one of Fortunes 100 Best Companies to Work For in 2021!   We Offer Excellent...

  • Seasonal Guest Services Associate, Isle of Palms

    4 weeks ago

    Isle of Palms, United States AvantStay Full time

    Job DescriptionJob DescriptionWho we areAvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.What we are looking forA Guest Services Associate...