Student Services Coach

1 week ago

Jacksonville, Florida, United States Strategic Education Full time

The Student Services Coach provides a high level of student service and support to students via a variety of communication vehicles. Primary responsibilities include: guiding assigned group of students to achieve academic success, helping motivate, advise, assist with course selection, and assist with the enrollment process to help all students meet their educational goals. Additionally, the Student Services Coach establishes Student Financial Services compliance with all policies and procedures of Strayer University. The Student Services Coach assists with managing collections, bad debt, and finalization of student registrations.

  • Support students through their academic careers.
  • Proactively advise groups of assigned students by phone, email, and text.
  • Address and resolve student problems through research, collaboration, and follow up.
  • Act as a point of contact to handle student account inquiries and follow up with all received emails and voicemails within one business day.
  • Document all student interaction through University applications.
  • Help students create academic plans.
  • Assist students electing to use financial aid with the appropriate application process and conduct on-going follow-up with students and/or Corporate's Student Financial Services to resolve issues.
  • Ensure accuracy and completeness of student payment plans, to include monitoring student accounts and communicating with students to resolve outstanding balances.
  • Ensure that the finalization of student registrations are in accordance with established University policy.
  • Monitor and outreach to students based on attendance, intervene with early at risk students, and assist students through the satisfactory academic progress process.
  • Implement activities to manage quarterly collection and bad debt expenses.
  • Monitor policy compliance in accordance with Strayer University, state, and federal rules and regulations.
  • Inform students of tutoring and other University resources.
  • Other responsibilities as assigned
Education
  • Bachelor's degree from an accredited institution required
Work Experience
  • At least 3 years' experience in an educational setting providing direct service to students or 3 years' experience in a customer service-focused environment.
  • Adult education college or university experience preferred.
    *
    *
Job Skills
  • Driven and committed to excellence
  • Understand and uphold the University mission and goals
  • Highly curious, creative, and open minded
  • Exceptional student service skills
  • Embrace and drive change
  • Create a positive and informative environment for students and peers
  • Pursue self-development and learning
  • Excellent verbal and written communication skills
  • Passionate about student success
  • Strong problem-solving, organizational, and time management skills
  • Commitment to working in collaborative environment
  • Full computer proficiency in all Microsoft products
  • Able to easily navigate other software programs and forms of technology as needed
  • Data entry and phone skills
  • Commitment to ethics and compliance with University policies and applicable laws and regulations
  • Detail oriented and practices active listening
  • Public speaking
  • Demonstrated knowledge of accounting, collections, and financial aid processes.
  • Excellent time management skills
Certifications
  • None
Other
  • Must be able to travel 20% of time.
  • Must be able to lift 25lbs.
  • Must be able to work evenings and weekends
  • Travel via plane, car, and metro may be required to perform this job.
  • Access information using a computer.
  • Effectively communicate, both up and down the management chain.
  • Effectively cope with stressful situations
  • Strong mental acuity.
  • SEI is an Equal Opportunity employer committed to a diverse and inclusive community. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary and benefits package. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.

$ $ Hourly

If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at

  • University Student Assistant

    1 week ago

    Jacksonville, Florida, United States Jacksonville State University Full time

    Department: Admissions Office Salary: $ per hour (Max 26 hours per week) Position Summary: Admissions Student Workers are responsible for staffing the front desk in the Office of Admissions. Student workers answer incoming calls, assist with packing outgoing mail, answer emails and text messages, make outgoing calls as directed, assist with...

  • Swim Coach

    4 weeks ago

    Jacksonville, Florida, United States Epping Forest Yacht and Country Club Full time

    Epping Forest Yacht & Country Club is one of the most premier places to work in Northeast Florida. Apply today and take advantage of a unique opportunity to work at this historic property. People are our greatest asset, and we are currently seeking people like you who have a desire to join our team.Job SummaryProvide the highest quality swim instruction....

  • Swim Coach

    1 month ago

    Jacksonville, Florida, United States Epping Forest Yacht and Country Club Full time

    Epping Forest Yacht & Country Club is one of the most premier places to work in Northeast Florida. Apply today and take advantage of a unique opportunity to work at this historic property. People are our greatest asset, and we are currently seeking people like you who have a desire to join our team.Job SummaryProvide the highest quality swim instruction....

  • Student Records Specialist

    1 week ago

    Jacksonville, Florida, United States Florida State College at Jacksonville Full time

    If you are a current FSCJ employee please log into the iHub at to apply for Job Opportunities. Florida State College at Jacksonville (FSCJ) is committed to our employees and is pleased to offer challenging and fulfilling careers, as well as an excellent benefi ts package . As part of FSCJ's overall total compensation, employee benefits are offered to...

  • Regional Manager, Student Achievement

    1 week ago

    Jacksonville, Florida, United States BridgePoint Associates Full time

    Regional Manager, Student Achievement (Various regions in Florida)Higher Education InstitutionFlorida (Remote with travel throughout the assigned region)Salary Range is $55,000 to $58,000 per year, with potential flexibility based on experience Several terrific Regional Manager of Student Achievement positions with a Florida-based college. These fully remote...

  • Coordinator International Student Affairs

    1 month ago

    Jacksonville, Florida, United States UNIVERSITY OF NORTH FLORIDA Full time

    Posting DetailsPosition Information Job Title Coordinator International Student Affairs Position Number Requisition Number B08773 Position Type Administrative Class Code 9521 Time-limited through na Type of Appointment Full-Time Faculty Position Sub-Type N/A Length of Appointment N/A Internal Recruitment? No Working Hours 8:00am - 5:00pm some...

  • Coordinator International Student Affairs

    4 weeks ago

    Jacksonville, Florida, United States UNIVERSITY OF NORTH FLORIDA Full time

    Posting DetailsPosition Information Job Title Coordinator International Student Affairs Position Number Requisition Number B08773 Position Type Administrative Class Code 9521 Time-limited through na Type of Appointment Full-Time Faculty Position Sub-Type N/A Length of Appointment N/A Internal Recruitment? No Working Hours 8:00am - 5:00pm some...

  • FWS Student Assistant

    1 month ago

    Jacksonville, Florida, United States University of North Florida Full time

    Posting Details Position InformationJob TitleFWS Student AssistantDepartmentTaylor Leadership InstitutePosition Number916700Requisition Number063192Position TypeFederal Work StudyFull Time/Part TimePart-TimeTime-limited throughHoursUp to 20 hours weeklyHourly Rate$12.00 – $13.50Job Summary/ResponsibilitiesProfessionally greet and aid a diverse population...

  • FWS Student Assistant

    4 weeks ago

    Jacksonville, Florida, United States University of North Florida Full time

    Posting Details Position InformationJob TitleFWS Student AssistantDepartmentTaylor Leadership InstitutePosition Number916700Requisition Number063192Position TypeFederal Work StudyFull Time/Part TimePart-TimeTime-limited throughHoursUp to 20 hours weeklyHourly Rate$12.00 – $13.50Job Summary/ResponsibilitiesProfessionally greet and aid a diverse population...

  • Assistant Director Student Financial Aid

    4 weeks ago

    Jacksonville, Florida, United States University of North Florida Full time

    Job Title Assistant Director Student Financial AidPosition Number 336190Requisition Number B08686Position Type AdministrativeClass Code 9978Time-limited through N/AType of Appointment Full-TimeFaculty Position Sub-Type N/ALength of Appointment N/AInternal Recruitment? NoWorking Hours 8a - 5pDepartment Financial Aid OfficeOrganization ENROLLMENT...

  • Assistant Director Student Financial Aid

    1 month ago

    Jacksonville, Florida, United States University of North Florida Full time

    Job Title Assistant Director Student Financial AidPosition Number 336190Requisition Number B08686Position Type AdministrativeClass Code 9978Time-limited through N/AType of Appointment Full-TimeFaculty Position Sub-Type N/ALength of Appointment N/AInternal Recruitment? NoWorking Hours 8a - 5pDepartment Financial Aid OfficeOrganization ENROLLMENT...

  • Accounts Payable Receivable Student Assistant

    1 week ago

    Jacksonville, Florida, United States University of North Florida Full time

    Accounts Payable Receivable Student Assistant Please see Special Instructions for more details. Applicants must complete an online application atin order to be considered for this position. Applicants who do not apply online will not be considered for this position. Once you submit your completed application you will receive a confirmation number. Keep the...

  • Event Services Assistant

    4 weeks ago

    Jacksonville, Florida, United States UNIVERSITY OF NORTH FLORIDA Full time

    Posting DetailsPosition Information Job Title Event Services Assistant Department Student Union Position Number Requisition Number Position Type Student Assistant Full Time/Part Time Part-Time Time-limited through N/A Hours 15-25 per week Hourly Rate $12.50 Job Summary/Responsibilities Event Services Assistant are responsible for the execution and...

  • Event Services Assistant

    1 month ago

    Jacksonville, Florida, United States UNIVERSITY OF NORTH FLORIDA Full time

    Posting DetailsPosition Information Job Title Event Services Assistant Department Student Union Position Number Requisition Number Position Type Student Assistant Full Time/Part Time Part-Time Time-limited through N/A Hours 15-25 per week Hourly Rate $12.50 Job Summary/Responsibilities Event Services Assistant are responsible for the execution and...

  • Coordinator of Athletics Compliance

    1 month ago

    Jacksonville, Florida, United States University of North Florida Full time

    Job Title Coordinator of Athletics CompliancePosition Number 338040Requisition Number B08786Position Type AdministrativeClass Code 7762Time-limited through N/AType of Appointment Full-TimeFaculty Position Sub-Type N/ALength of Appointment N/AInternal Recruitment? NoWorking Hours 8:00am - 5:00pm plus nights and weekendsDepartment Athletics,...

  • Coordinator of Athletics Compliance

    4 weeks ago

    Jacksonville, Florida, United States University of North Florida Full time

    Job Title Coordinator of Athletics CompliancePosition Number 338040Requisition Number B08786Position Type AdministrativeClass Code 7762Time-limited through N/AType of Appointment Full-TimeFaculty Position Sub-Type N/ALength of Appointment N/AInternal Recruitment? NoWorking Hours 8:00am - 5:00pm plus nights and weekendsDepartment Athletics,...

  • Customer Service Representative

    4 weeks ago

    Jacksonville, Florida, United States iTalent Digital Full time

    We are hiring for customer-service representatives, entry- level managers, as well as experienced leaders. We are now seeking to fill 4-6 virtual/work-from-home positions.We are looking for responsible individuals with high integrity, the ability to teach, coach and train others. If you are highly motivated, coachable, have a positive mental attitude, and...

  • Customer Service Representative

    1 week ago

    Jacksonville, Florida, United States iTalent Digital Full time

    We are hiring for customer-service representatives, entry- level managers, as well as experienced leaders. We are now seeking to fill 4-6 virtual/work-from-home positions.We are looking for responsible individuals with high integrity, the ability to teach, coach and train others. If you are highly motivated, coachable, have a positive mental attitude, and...

  • Director of Basketball Operations- Women's Basketball

    1 week ago

    Jacksonville, Florida, United States Jacksonville University Full time

    Director of Basketball Operations- Women's Basketball Position Title Director of Basketball Operations – Women's BasketballDepartment Position Reports to (Position Title) Head Coach, Women's BasketballStatus Full Time/ExemptJob Summary Full-time position reporting to the Head Women's Basketball Coach. Responsible forplayerpersonnel. Responsible for...

  • Civil Service

    1 month ago

    Jacksonville, Florida, United States Duval County Public Schools Full time

    Job Summary This is routine clerical work at the entrance level at a school site maintaining records; filing; receiving, sorting, and distributing correspondence, books and other material; typing and data entry, not requiring touch typing; answering the phone; making copies; greeting and routing visitors. Provides for children's personal needs such as...