Operations Manager

1 week ago

Decatur, Georgia, United States Artemis Practice Services Georgia LLC Full time
Job DescriptionJob DescriptionDescription:

Summary:

Ascend Medical is seeking an experienced Operations Manager to join our fast-growing, innovative 'whole person' primary care business. This hybrid-remote position manages the daily department operations and activity across multiple teams to achieve specific business outcomes.

Company Summary:

Ascend Medical, founded in 2021, has a mission to elevate body, mind and soul. Our advanced primary care integrates behavioral health, metabolic health and emotional health to keep you well physically, mentally and emotionally. We are designing our care model to support patients on a journey towards longevity and happiness. We hybrid delivery model of virtual and at home care meets patients where they are: at home, at work or anywhere else with comprehensive Virtual and Mobile Care. We are partnering with traditional primary care providers to augment their offering, allowing patients to experience Ascend through physical, digital and at-home channels. Furthermore, Ascend accepts all major insurance plans.

Our values:

· Patients before Profits

· Empathy before Expedience

· Progress before Stagnation

· Team before Individual

· Safety before Everything

With Ascend Medical, you'll be part of a team of caring and innovative professionals who are forging a new path in healthcare – one that is patient-centered, affordable, and highly convenient. Ascend boasts the highest patient satisfaction scores in the industry (net promoter score consistently above 95) and we excel in delighting patients.

Essential Duties and Responsibilities:

· Develops, implements, and orchestrate the execution of project plans to operationalize key strategic initiatives including: (a) launching new products, (b) driving operational excellence and/or (c) creating a delightful experience for our patients and care teams. This includes creating detailed project plans, setting project milestones, and managing the overall project timeline.

· Maintain strict adherence to project deadlines, proactively addressing any potential delays or issues that may impact project timelines.

· Identify potential project risks and develop mitigation strategies to ensure smooth project execution. Continuously identify opportunities for process improvement within project scopes and the broader organizational context.

· Uses data and problem-solving to identify, recommend, and implement new processes, technologies, and systems to improve and streamline operational processes and/or drive efficient use of resources and materials.

· Recommends, communicates, and implements approved operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.

· Presents performance reports and metrics to the VP of Operations and other leadership.

· Identifies training needs and partners with training resources to develop and then deploy high quality training across Operations.

· Aligns and is committed to the company mission statement and culture.

· Leads with a servant attitude.

What we offer:

· Benefits Package: medical, dental, vision, life

· 401k with matching

· paid time-off, paid parental leave, company holidays and much more

Requirements:

Qualifications:

The ideal candidate will offer:

· Bachelor's degree in business or healthcare management or

· At least 3 years of experience in health care operations management in a clinic setting is required.

· Customer service, technical support, or back-office experience is preferred.

Knowledge, Skills, and Abilities:

· Strong analytical and problem solving skills.

· Excellent verbal and written communication skills.

· Strong project leadership skills.

· Extensive knowledge of the principles, procedures, and best practices in the healthcare industry.?

· Excellent organizational skills and attention to detail.?

· Strong presentation skills.

· Adept with a variety of multimedia training platforms and methods.

· Knowledge of principles and processes. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Ascend Medical is proud to be an Equal Opportunity Employer. Our entrepreneurial culture celebrates independent thinkers and doers who can positively impact our patients and shape our industry. We believe that the unique contributions of each individual are the driver of our success. To make sure that our services and culture continue to incorporate everyone's perspectives and experience we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We celebrate diversity and are committed to creating an inclusive environment for all, for the benefit of our employees, services, and community.

Work Environment: This is a high growth, fast paced small organization. The ability to be productive and successful in an intense work environment is critical.?

Physical Demands:

The physical demands described here are representative of those that must be met by an Ascend team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.?

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Our teams and team members will be agile and understand the importance of being able to smoothly transition and/or perform duties outside of the above job scope. As a start-up, each position is outlined with basic functions, we want our teams to know and be willing to support and learn or perform other roles, in areas of the company as needed.

Compensation details: Yearly Salary

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