Digital Support Analyst

7 days ago

Princeton, New Jersey, United States Maximus Services, LLC Full time

Description & Requirements

Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space.

Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy.

We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations.

We believe that great outcomes define our success.

We use an approach grounded in design thinking, lean, and agile to help solve complicated problems and turn bold ideas into delightful solutions.

The Digital Support Analyst is responsible for providing technical assistance and managing intake, support, and operation requests.

The Digital Support Analyst will have experience troubleshooting and resolving technical issues, using Adobe Experience Manager (AEM) or Drupal as a content management tool, and inputting content into website templates.

Additionally, the Digital Support Analyst will gather requirements from State and Federal clients regarding specific customizations to website templates, coordinate content development with the Editorial Team, and manage testing defects with the Development Team.

After implementation of a website, the Digital Support Analyst will be responsible for ongoing support of content changes and enhancements.

The Digital Support Analyst supports multiple state/federal websites simultaneously and will provide support for webchat, SMS, messaging, and analytics tools as required.

Essential

Responsibilities:

  • Gather business requirements from client to understand specific customizations required for the state.
  • During testing, triage defects opened by the business and work with developer to address.
  • Provide oversight to vendor related to design to ensure client requirements are met.
  • Manage timeline of all tasks related to design and development of website.
  • Coordinate development of content and language translation with the editorial team.
  • Content Entry via Drupal CMS tool.
  • Provide technical assistance to clients and manage the intake of Support and Operation requests
  • Troubleshoot and resolve technical issues
  • Collaborate with crossfunctional teams to identify and resolve issues
  • Accountable for data gathering of business requirements from clients for successful deployment and management of website content
  • Manage the workflow of update requests, timing, and resource allocation
  • Operate the content management system and related tools to facilitate development, implementation, optimization, and maintenance of content
  • Work with teams to troubleshoot and resolve execution roadblocks
  • Identify process improvements to streamline content implementation/replications
Minimum Requirements

Minimum Requirements:

  • Bachelor's Degree or equivalent experience
  • 3+ Years of experie
  • Bachelor's degree from an accredited college or university; field of study in Business, Computer Science, or Project Management preferred
  • 3+ years of relevant handson experience being in a Support Analyst position handling technical support and operations request
  • 3+ years of relevant handson experience launching external websites to consumers and managing website content
  • Knowledge of SDLC, Agile, and Waterfall methodology
  • Experience working with Legal, Privacy, Security, and Compliance partners to mitigate project risks
  • Experience managing defects during testing
  • Excellent organizational, interpersonal, written, and verbal communication skills
  • Ability to perform comfortably in a fastpaced environment
  • Ability to successfully execute many complex tasks simultaneously
  • Experience indirectly guiding crossfunctional teams towards resolution
  • Experience working collaboratively with others
  • Experience using enterpriselevel content management system (AEM, Drupal, etc) and analytics tools
  • Strong problemsolving skills with attention to detail and ability to work and manage projects independently and collectively
  • Knowledge facilitating implementation of SEOrelated optimizations
  • The ability to work onsite at the office location at least three days per week

Preferred Qualifications

  • Experience working in a prior role as Developer/QA Analyst preferred
  • Experience working with vendors preferred
techjobs #JR-LI1

EEO Statement

Pay Transparency
- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximu

  • Digital Accessibility SME

    3 weeks ago

    Princeton, New Jersey, United States Motion Recruitment Full time

    Our client is looking for full-time Digital Accessibility SME. This role will be onsite in Princeton, NJ.This resource will influence and coach teams to include accessibility in the digital products and documents. This candidate will serve as an in-house testing and remediation specialist while working with the publishing and technical team to create...

  • Budget Analyst

    4 weeks ago

    Princeton, New Jersey, United States Princeton University Full time

    Budget AnalystUS-NJ-PrincetonJob ID: Type: Full-Time# of Openings: 1Category: Financial Services and ProcurementPrinceton UniversityOverviewThe Budget Analyst is responsible for supporting a wide range of Facilities Budget Procurement & Analysis (FBPA) partners throughout the Facilities organization, minimizing risks to Facilities and the University while...

  • Budget Analyst

    3 weeks ago

    Princeton, New Jersey, United States Princeton University Full time

    Budget AnalystUS-NJ-PrincetonJob ID: Type: Full-Time# of Openings: 1Category: Financial Services and ProcurementPrinceton UniversityOverviewThe Budget Analyst is responsible for supporting a wide range of Facilities Budget Procurement & Analysis (FBPA) partners throughout the Facilities organization, minimizing risks to Facilities and the University while...

  • Business Analyst

    7 days ago

    Princeton, New Jersey, United States SSi People Full time

    Job Opportunity: Business Analyst, GDO ExcellenceThe role of Business Analyst in the GDO Excellence team focuses on enhancing trial delivery performance through system and process improvements. As a Business Analyst, you will showcase expertise in defining processes, gathering business requirements, and creating relevant documentation. Your responsibilities...

  • Business Analyst

    7 days ago

    Princeton, New Jersey, United States SSI People Full time

    Job Title: Business Analyst, Global Development Operations - Exciting Opportunity!Company: ConfidentialContract Duration: 6 MonthsLocation: Princeton, NJ (Hybrid Work Model)What You Need to Have:4+ years of experience as a Business Analyst, particularly in Clinical OperationsExperience with financial analysis and Process Mapping (4+ years)Intermediate to...

  • Executive Director, Digital Strategy and Global Process Owner

    3 weeks ago

    Princeton, New Jersey, United States Bristol Myers Squibb Full time

    Working with UsChallenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the...

  • Executive Director, Digital Strategy and Global Process Owner

    1 month ago

    Princeton, New Jersey, United States Bristol Myers Squibb Full time

    Working with UsChallenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the...

  • Capital Analyst

    4 weeks ago

    Princeton, New Jersey, United States Princeton University Full time

    Working as an integral member of the Director's team, the Analyst is responsible for utilizing the University's enterprise financial system, Peoplesoft, to support the timely and accurate management of the capital project lifecycle, encompassing project opening, budgeting, reporting, and ultimately financial closeout. Currently there are in excess of 3,700...

  • Capital Analyst

    3 weeks ago

    Princeton, New Jersey, United States Princeton University Full time

    Working as an integral member of the Director's team, the Analyst is responsible for utilizing the University's enterprise financial system, Peoplesoft, to support the timely and accurate management of the capital project lifecycle, encompassing project opening, budgeting, reporting, and ultimately financial closeout. Currently there are in excess of 3,700...

  • Senior .NET Technologist

    4 weeks ago

    Princeton, New Jersey, United States Xybion Digital Full time

    About UsServing more than 350 customers in 35+ countries, Xybion (TSXV:XYBN) has the global scale and expertise to bring employees around the world together to drive digital transformation of laboratories. Xybion is a leading ai enabled software as a service company dedicated to helping corporations solve business problems. Through intelligently designed...

  • Senior .NET Technologist

    3 weeks ago

    Princeton, New Jersey, United States Xybion Digital Full time

    About UsServing more than 350 customers in 35+ countries, Xybion (TSXV:XYBN) has the global scale and expertise to bring employees around the world together to drive digital transformation of laboratories. Xybion is a leading ai enabled software as a service company dedicated to helping corporations solve business problems. Through intelligently designed...

  • Senior Business Analyst

    7 days ago

    Princeton, New Jersey, United States Mathematica Policy Research Full time

    Mathematica applies expertise at the intersection of data, methods, policy, and practice to improve well-being around the world. We collaborate closely with public- and private-sector partners to translate big questions into deep insights that improve programs, refine strategies, and enhance understanding. Our work yields actionable information to guide...

  • Vendor Management Analyst

    7 days ago

    Princeton, New Jersey, United States NRG Full time

    As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and futureJob...

  • People Operations Analyst

    7 days ago

    Princeton, New Jersey, United States Experis Full time

    Our client, pharmaceutical industry is seeking a HR People Operations Analyst to join their team. As a People Operations Analyst you will be part of the HR Department. Job Title: The People Operations Analyst Location: Princeton, NJ - Hybrid The People Operations Analyst tasks include: Partners with HR Operations (Total Rewards, HRIS, and Payroll) and...

  • People Operations Analyst

    7 days ago

    Princeton, New Jersey, United States Experis Full time

    Our client, pharmaceutical industry is seeking a HR People Operations Analyst to join their team. As a People Operations Analyst you will be part of the HR Department. Job Title: The People Operations Analyst Location:Princeton, NJ - Hybrid The People Operations Analyst tasks include:Partners with HR Operations (Total Rewards, HRIS, and Payroll) and Talent...

  • Payroll Analyst

    1 month ago

    Princeton, New Jersey, United States Dow Jones Full time

    Job Description:About us: Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest...

  • Data Integrity Analyst

    4 weeks ago

    Princeton, New Jersey, United States Dow Jones Full time

    Job Description:DATA INTEGRITY ANALYST Dow Jones is looking for a Data Integrity Analyst to join our Market Data team responsible for powering market data across WSJ, Barron's Group, Investor's Business Daily and our B2B business. As a Data Integrity Analyst, you will ensure the timeliness, accuracy and completeness of market data received from financial...

  • Data Integrity Analyst

    3 weeks ago

    Princeton, New Jersey, United States Dow Jones Full time

    Job Description:DATA INTEGRITY ANALYST Dow Jones is looking for a Data Integrity Analyst to join our Market Data team responsible for powering market data across WSJ, Barron's Group, Investor's Business Daily and our B2B business. As a Data Integrity Analyst, you will ensure the timeliness, accuracy and completeness of market data received from financial...

  • Data Analyst

    7 days ago

    Princeton, New Jersey, United States Princeton University Full time

    OverviewThe Monitoring Data Analyst, Enterprise Performance Monitoring team, reports to the Director, Enterprise Performance Monitoring & Security and is responsible for the preparation, interpretation, and visualization of enterprise performance and security monitoring data and metrics. This position will leverage monitoring tools to provide reporting and...

  • Business Analyst

    7 days ago

    Princeton, New Jersey, United States Munich Re Full time

    Business Analyst Company Munich Re America Location Princeton , United States The Company Munich Re Specialty Insurance (MRSI) provides extensive, specialty property and casualty insurance solutions to customers through select brokers, Managing General Agents, program administrators, cover holders and insurtech partners. Products include: property,...