Global Head of Store Operations

2 weeks ago

Irvine, California, United States Razer Full time

Job Responsibilities :

The Global Retail Operations Lead is responsible for leading and implementing operational procedures, systems, and business processes for RazerStore globally.

Process improvement:

Identifies, leads, and overseas execution of all operations process and system activities.Develop and implement operational strategies and standard operational procedure (SOPs) to enhance efficiency, maximize profit, and ensure compliance with regulations.Review metrics and reporting for all stores and ensure corrective action to remedy issues and deficiencies.Create Audit procedures, enforce proper tracking & reporting activity.Standardize operation policies and SOP globally.Ensure company retail software systems are properly used and evaluate new tools.

Inventory management & control:

Collaborate with logistic, order management and finance teams to streamline processes and improve internal SOPs about inventory receiving, transfers, returns and RMA.Monitor inventory levels and implement effective inventory control measures.Implement end-to-end inventory tracking systems to ensure inventory accuracy.Reinforce store BOH management procedures to facilitate inventory control.Conduct regular stock audit, cycle counts, and reconciliations to maintain inventory records.Collaborate with store managers and sales merchandising teams to address inventory-related challenges.Partner with regional retail teams to improve inventory management metrics by strengthening control procedures.Support the logistic, merchandising and order management teams as needed.

Store performance

Ensuring our stores are clean, organized and well maintained by developing tools to ensure the best FOH management.Partner with sales and retail teams to set specific standards of performance for each team.Monitor performance related to staffing and scheduling and identify areas of improvement.With the support of the sales team, develop training programs to continuously empower our store employees on compliance standards and customer service best practices.Foster teamwork, collaboration, and strong work ethics among the store employees, encouraging a customer-centric approach.Work with key cross-functional business partners within marketing, sales, and human resources to ensure retail needs are being supported and are meeting the brand standards.

IT/systems/Finance

Review internal processes to ensure robust cash handling procedures.Ensure accurate cash resister reconciliation and collaborate with Finance team to maintain store financial records.Collaborate with finance and accounting teams to prepare store financials reports and budgets.Partner with IT teams to oversee the implementation and optimization of technologies systems to enhance operational efficiency.Manage vendor relationships to ensure business continuity and maximize efficiency.

Compliance and Regulatory

Ensure RazerStore maintains a safe and secure environment for store employees and customers globally. Partner with the local HR and legal teams to implement regional policies and protocols.Stay updated with local regulations, ensuring full compliance with all applicable laws and regulations.Implement risk management strategies.Partner with local retail teams to conduct regular compliance audits and inspections to identify any areas of non-compliance promptly.Ensure the audits are performed regularly at each store and that each store manager is accountable for the results.Serve as primary point of contact for legal and compliance professionals.

Pre-Requisites :

Bachelor's degree in business, Finance, Operations management, or related field. Master's degree is a plus.At least 8 years of relevant experience in this fieldProven expertise in retail operations management and project planningExtremely detail oriented and organized with the ability to manage and prioritize multiple tasksExcellent personal and communication skillsStrong analytical and problem-solving skills, with proficiency in data analysis toolsManagerial experienced in flagship store or multiple stores or countries operations are requiredExperience building retail operating standards and scaling processes to meet the needs of the brandAbility to travel across our regional markets on a regular basis to support the needs of a growing retail organization

Are you game?

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