Equipment Rental Specialist

2 weeks ago


Durham, North Carolina, United States American Rental Association Full time

Responsibilities:

  • Assist rental customers in a polite, friendly, and professional manner, whether in person oronthe phone
  • Ask customer questions to determine their rental needs and recommend proper equipment.
Provide alternative suggestions if appropriate
  • Prepare rental forms and contracts by obtaining customer signature and other information as required
  • Explain rental fees and provide information about rented items, such as the operation of equipment and safety features
  • Answers telephone and receives orders by phone
  • Resolve customer problems and answer questions
  • Schedule equipment delivery and pickups and assist customer with the loading and unloading of equipment whennecessary
  • Daily audits of open contracts and call overdue rentalsQualifications:
  • Complete rental transactions on (rental software) and perform basic tasks, including, checking equipment rates and availability, creating rental quotes, reserving equipment, opening/closing rental contracts, scheduling equipment deliveries/pickups, emailing quotes/reservations/contracts to customers
  • Periodically update and review the company website for accuracy and messaging
  • Cleans showroom floor and equipment. Arrange showroom displays. Keep shelves organized, stocked, and clean
  • Report safety violations to supervisor
  • Adhere to all company policies, procedures, rules, and regulations in written or verbal form
  • Comply with government safety requirements and other regulations and security in-store
  • Attend department, store, and safety meetings#J-18808-Ljbffr


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