Donor Services Coordinator

2 weeks ago

Haverhill, Massachusetts, United States Lowcountry Food Bank Full time
About Us:

At Lowcountry Food Bank, we believe in serving our neighbors and ensuring no one goes hungry. We are committed to fostering diversity, equity, and inclusion while maintaining the highest standards of service and professionalism. If you're passionate about making a difference and ready to contribute your skills to a dynamic team, we invite you to join us
  • 12 Paid Holidays
  • Paid Time Off
  • 401k Retirement Plan
  • Health Insurance (Medical, vision, and Dental)
  • Short and Long-Term Disability
  • Employee Assistance Program (EAP)
  • Basic Life Insurance
Position Overview:

As a Development Coordinator at Lowcountry Food Bank, you will play a vital role in supporting our fundraising efforts and ensuring the accuracy and integrity of our donor database. You will work closely with the Development Team to enter and manage various financial transactions, provide exceptional customer service to donors, and contribute to the overall success of our fundraising initiatives.

Key Responsibilities:
  • Enter miscellaneous gifts, pledges, pledge payments, and other financial transactions into the Raiser's Edge database with timeliness, accuracy, and attention to detail.
  • Process payment types including checks, cash, credit cards, wire transfers, stock, payroll deductions, matching gifts, in-kind donations, and internal transfers.
  • Support the Donor Service Manager in the monthly reconciliation process of gift entries and ensure all transactions are recorded accurately.
  • Prepare gift receipts, acknowledgements, donor tax receipts, tribute cards, invoices, pledge reminders, and other gift-related correspondence.
  • Provide exceptional customer service to donors regarding donation requests, receipt reprints, and gift-related inquiries.
  • Follow database system standard operating procedures, business rules, and protocols.
  • Work closely with the Development Team to ensure data integrity and accuracy.
  • Assist in regular database maintenance tasks such as removing duplicate entries and making corrections.
  • Update constituent records and maximize efficiencies in data reporting.
  • Monitor and maintain the inventory of office supplies for the Development Team.
  • Assist with fundraising, cultivation, stewardship, and special events by preparing materials and providing support.
  • Schedule and coordinate meetings between the Development and Finance Teams.
Requirements:
  • Bachelor's degree or equivalent experience in a related field.
  • Previous experience with Raiser's Edge database or similar CRM system preferred.
  • Strong attention to detail and accuracy in data entry.
  • Excellent communication and customer service skills.
  • Ability to prioritize tasks and work efficiently in a fast-paced environment.
  • Proficiency in Microsoft Office Suite.
  • Ability to work collaboratively with cross-functional teams.
  • Commitment to the mission and values of LCFB.
Lowcountry Food Bank is an Equal Opportunity Employer, and we strongly encourage applications from candidates who can increase the diversity of our organization and strengthen our capacity to end hunger and fight food insecurity in the Lowcountry. We are committed to being an active listener to individuals with lived and living expertise, and we actively seek those who have experienced hunger and its root causes to join our team. Our organization is committed to equity, diversity, and inclusion and invites you to learn more at

Equal Employment Opportunity and Non-Discrimination: Lowcountry Food Bank is committed to equal opportunity for all employees and applicants. Lowcountry Food Bank does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law.

Salary Description

$45,402.00

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