Dispatch Supervisor

2 weeks ago

Philadelphia, Pennsylvania, United States DocGo Inc. Full time

DETAILS
Philadelphia, PA

Posted 12 days ago

Category

Operations & Administration

Employment Type

Full time

Type

Regular

Title:
Dispatch Supervisor

Pay Rate:
$26.00

Location:
Philadelphia, PA (Center City)

Employment Type:
Full-time

Benefits:
Medical, Dental, and Vision (with company contribution), Paid Time Off, Weekly pay, PTO & 401k; Night shift differential

About DocGo:

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services.

DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it.

DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers.

With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace.

Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Responsibilities:

  • Coordinate the Work and Activities of EMTs.
  • Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and/or the public
  • Receive, prioritize, and dispatch calls in CAD system
  • Provide top tier customer service to medical facilities, the public, and our EMTs
  • Gather and verify billing information including full patient demographics, insurance information, eligibility, and authorization required by insurance, medical necessity, and payers
  • Maintain professional demeanor in office and while on the phone with customers
  • Dispatch ambulances to scheduled runs to ensure appropriate medical level of transport care to area facilities
  • Intake a large call volume and triage to determine appropriate level of care and coordinate transport
  • Display knowledge of appropriate medical terminology and conditions
  • Plans, manages and reviews the work of assigned dispatch staff for the Jefferson Transfer Center and King of Prussia
  • Schedules staff to provide coverage on a 24-hour, 7-day basis
  • Participates in the selection of assigned staff
  • Provides for the training of staff in work procedures
  • Evaluates performance and provides for staff discipline as required
  • Develops and implements goals, objectives, policies, procedures and work standards for the division
  • Provides for the installation, upgrading, maintenance, operation and staff training for all dispatch hardware and software
  • Coordinates the dispatch services of the markets to ensure timely and efficient patient delivery to the standards set forth by Ambulnz
  • Maintains a healthy relationship with all clients
  • Stays current with the EMS laws, regulations and developments
  • Prepares a variety of periodic and special reports as required
  • Reports to the Director(s) of Operations within the market(s)
  • Oversees compliant Call Taking, Dispatch and Pre-Billing functions for the assigned market
  • Excellent verbal communication skills.
  • Perform other duties as required/assigned.

Qualifications:

  • High school diploma or general education degree (GED)
  • Proven experience as a dispatcher in a relevant field (EMS/Clinical background is preferred)
  • Tech-savvy with knowledge of computer aided dispatch software (CAD)
  • Fast typing (30 words/minute)
  • Proficient in English (oral and written)
  • 3+ years of EMS experience
  • Experience as an EMS dispatcher
  • Previous experience as an EMT (preferred)

EEO/AAP Statement:
DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.


The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position.

As the nature of business demands change so, too, may the essential functions of the position.

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