Director of Operations

2 weeks ago


Lithia Springs, Georgia, United States Wastebuilt Company Full time

About Wastequip:
Founded in 1989, Wastequip stands out as the top producer of waste management equipment in North America. With a focus on offering products, systems, and solutions to assist in the collection, storage, transportation, and management of a diverse array of waste and recyclables, Wastequip leads the industry. The company is distinguished by manufacturing a comprehensive line of steel and plastic waste management equipment, with a commitment to providing stress-free solutions to customers.



Job Title: Service Operations Manager

Salary Range:
$140-$150k plus bonus

Company:
Wastequip

Job Description:
The Service Operations Manager will play a crucial role in the hiring and training of Service Managers, overseeing their work, and ensuring schedules are met. With a focus on performance evaluations, maintaining a safety-first culture, financial responsibility for operations, and supporting sales efforts, this position is vital to the company's success.

Key Responsibilities:
- Establishing metrics for evaluating efficiency and effectiveness
- Implementing operational policies and procedures
- Ensuring safe work environments
- Improving customer service and satisfaction
- Providing progress reports to senior management
- Setting and achieving division goals
- Maintaining a positive organizational image
- Required Skills/Abilities:
- Experience in heavy-duty parts industry
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office Suite
- Strong analytical and problem-solving skills

Ideal Candidate Attributes:
The ideal candidate should be a dynamic leader who strives for results while delivering excellent customer service. Attention to detail, ability to work in a team environment, and strong communication skills are essential.

Education and Experience:
- Bachelor's degree or relevant work experience
- Minimum 10 years of related experience
- Experience with Microsoft Dynamics 365 or similar ERP systems is advantageous

Physical Requirements:
- Extended periods of desk work
- Ability to lift up to 15 pounds
- Willingness to travel as required
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