Guest Service/Sales Associate

2 weeks ago

Cambridge, Massachusetts, United States EWC Growth Partners LLC Full time
Job DescriptionJob Description

Position Overview:

Turn your passion for taking care of others into a rewarding role with the growing team at EWC Growth The prime responsibility of a Guest Service Associate is creating an exceptional guest experience, achieving sales goals, and willingness to initiate genuine conversation and recommendations with our guests on European Wax Center services and products.

Benefits:

  • We are committed to recognizing your exceptional performance with earnings ranging from $17.50 to $25.00 or more per hour. Our compensation structure includes a $17.50 base pay complemented by commissions and incentives, to ensure that those who achieve their goals consistently often may surpass this range.
  • Free Waxing.
  • Discounts on all Retail Products.
  • Industry Renowned Paid Training.
  • Medical, Dental, Vision insurance.
  • Company paid Short Term Disability and Life Insurance
  • 401K and Employer Match.
  • Vacation and Sick Time start accruing from day one of employment.
  • Paid Parental Leave.
  • Free Uniforms at Hire.
  • Career Growth Opportunities.
  • Employee Assistance Program.
  • Commuter Benefits.
  • Anniversary Awards.
  • Being part of a Successful Team and Positive Company Culture.
  • You could earn a bonus for each positive Google review, thanks to our partnership with Edge; a tool that turns guest feedback into additional incentives.

Skills/Abilities:

  • Strong attention to detail
  • Ability to communicate with guests to discuss their needs and preferences
  • Ability to work flexible days and hours, including weekends
  • A positive, friendly, and personable demeanor
  • Ability to receive and provide feedback
  • An ability to work independently with limited supervision
  • Ability to work in a fun, fast-paced environment
  • Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook
  • A strong desire to work with others and engage new associates with energy and enthusiasm for EWCG

Essential Functions, Behaviors, and Expectations:

  • Develop a thorough understanding of European Wax Center services and products
  • Arrive to work timely following the appropriate dress code, including wearing of the required name tag
  • Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location
  • Confirm each guest service(s) and offer recommended/related add on service(s)
  • Administer check-ins and check-outs, processing payments, refunds and reservation requests
  • Inform the guest of the prebooking benefits and how to utilize the app to reschedule
  • Educate guests on benefits and savings of Wax Passes
  • Organize the reservation book based on guest requests and associate availability
  • Perform opening and closing procedures for the center
  • Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms
  • Other duties as assigned

Requirements

  • High school diploma or GED
  • 2+ years customer service experience or sales experience is preferred.
  • Exceptional interpersonal skills.
  • Excellent written and verbal communication.
  • Good time management and organizational skills.
  • Patience and good listening skills.

Physical Demands

While performing the duties of this job, the associate is regularly required to talk and hear. This position is performed sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, kneeling. The associate must lift and/or move items over 25 pounds.


About the Company:

European Wax Center is a beauty lifestyle brand that was founded in 2004, and has expanded with more than 1000 locations in over 45 states across the U.S. Our vision of Revealing Beautiful Skin takes place while we offer full body waxing services, an exclusive product portfolio, and an exceptional guest experience from the moment you Walk In until you Strut Out.

Visit us at and discover how European Wax Center is committed to "Revealing Beautiful Skin".

EWC Growth is one of the largest franchisees in the EWC network with more than 50 locations across 5 different states. Our Mission is to positively impact everyone who walks through our doors. EWC Growth, we're more than a group of colleagues; we are warm, supportive, and deeply committed to teamwork to achieve a shared goal. Our values are rooted in our respect and appreciation for one another, and we are dedicated to building and encouraging a caring and understanding environment. We also believe we have a shared responsibility to enrich the lives of our associates and the guests that visit us.

Visit us at and read more about our company values

EEO Statement:

EWC Growth is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. EWC Growth is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

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