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Client Communication Specialist

1 month ago

Detroit, Michigan, United States Rock Family of Companies Full time


The Rock Family of Companies - Client Communication Specialist in Detroit, Michigan

The Rock Family of Companies is a conglomerate of nearly 100 different businesses across various sectors such as fintech, sports, entertainment, real estate, and startups.

At the Rock Family, we are bonded by a common culture - a drive to innovate and find better solutions that underpins our dedication to clients, community, and team members. We prioritize creating inclusive work environments where every opinion is valued and diverse viewpoints are embraced.

Joining a company within the Rock Family goes beyond just employment; it is an opportunity to grow and develop into the best version of oneself.

About Rocket Mortgage and Rocket Companies:

Being supported by Rocket Companies, Rocket Mortgage opens up numerous possibilities for shaping your career trajectory. Our commitment to revolutionizing the mortgage industry and tackling challenges innovatively sets us apart from the rest.

We equip you with all the necessary tools to ensure your success within our organization.

Job Summary:

  • Contact and transfer clients to persuade them on products, goods, and services in a fast-paced environment.
  • Provide exceptional support and communication for inbound calls.

Responsibilities:

  • Handle a high volume of inbound and outbound phone tasks.
  • Effectively work with internal software and technology systems.
  • Participate in training on company products and clients.
  • Filter leads based on market and product trends.
  • Communicate precisely and prioritize client satisfaction.
  • Respond promptly across various communication channels.
  • Work efficiently to achieve team and personal objectives.

Benefits and Perks:

Our benefits are designed to support not only you but also your family. We provide comprehensive health benefits and diverse resources to help you lead a fulfilling life.

Who We Are:

Rocket Companies, grounded in Detroit, specializes in offering efficient digital solutions for complex transactions through a range of businesses. Our commitment to inclusivity and passion for our work have garnered us multiple accolades for workplace excellence.

As an equal opportunity employer, we promote an inclusive workplace free from bias. Our decisions are based on skills and qualifications, irrespective of race, gender, or background. We strive to accommodate individuals with disabilities based on legal requirements.

If you are seeking a career advancement, look no further. Join us to be part of our world-class team

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