Banquet Server

JOB DESCRIPTION
The purpose of the Server position at Janko Hospitality is to provide world-class service to all guests.

The server is responsible for taking guests food orders, serving beer and wine, mixing cocktails and for creating a welcoming atmosphere for the customers that helps facilitate sales.

The server will provide superior customer service to assure the highest possible level of guest satisfaction.

ESSENTIAL DUTIES

• Available to work 7 days a week, rotating shifts, including weekends, night shifts, and/or overtime.
• Prepare cocktails in accordance with standard recipes.
• Serve all liquor, beer and wine correctly, quickly and in a hospitable manner.
• Takes guests orders and attempts to upsell with every interaction
• Makes suggestions to guests according to their liking
• Have excellent knowledge of every item on the menu in order to assist guests and offer suggestions
• Utilizes the espresso machine and prepares all Starbucks beverages in accordance to standard recipes
• Ability to work under pressure and deal with stressful situations during busy periods
• Participates in inhouse meetings as needed
• Wear name tags, shoes, clean and proper uniform appearance at start of every shift
• Set up bar, liquor, glasses, silverware, ice, garnish set up, etc.
• Check on guests to get feedback on the quality of their meals, service, etc. and resolve any problems.
• Enters all orders in MICROS to ensure proper reporting
• Counts cash bank at the beginning and end of every shift
• Informs F&B leaders of items missing to ensure consistency in PAR levels.
• Cleans floors, sinks, and performs general sanitation of the food and beverage areas
• Utilizes the dishwasher to ensure cleanliness of glassware
• Completes all side work at the end of each shift and reports to the F&B leads of any issues during the shift

CUSTOMER SERVICE AND GUEST SATISFACTION

• Maintain a high standard of personal appearance and proper uniform within entire department
• Greets guests, visitors and team members in a courteous and friendly manner
• Must be able to multitask, be outgoing, able to upsell and be responsible
• Performs other duties as assigned, requested, or deemed necessary by management

SAFETY AND SECURITY

• Report any suspicious activity of guest, visitors or staff
• Maintains security for guests and property by keeping room doors locked
• Understands and is able to confront guests that need to be "cut off" due to being over the limit
• Prevents drunk driving, underage drinking, and intoxication
• Perform duties in accordance with Safety, Security Policies OSHA and Blood Borne Pathogens regulations

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

• Physically and visually able to utilize a computer keyboard, printer, phones, and basic office supplies
• Firm and simple grasping is an ongoing requirement for all aspects of work
• Lifting of supplies occurs occasionally, usually not more than 25 lbs. but may be up to 50 lbs.
• Able to stand 90% of the day and walk for long periods of time through the work day
• Reaching, pushing, pulling, twisting of body at the waist, and bending are required
• Ability to calculate figures and amounts such as discounts, interest, tax and percentages

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

• High School Diploma, GED, or equivalent years of relevant work experience required
• Previous customer service or hotel experience required, "Hilton" Experience helpful.
• Friendly demeanor and excellent communication and customer service skills

BASSET

• Beverage Alcohol Seller and Server certificate preferred
• Proficiency in the use of computer systems such as Micros

---