Mobile Associate, Store-in-Store

2 weeks ago


Watertown, Massachusetts, United States T-Mobile Full time

Join a dynamic team in the cutting-edge technology industry

  • Imagine working in a company that is revolutionizing an entire sector, reinventing customer service, and leading the way with 5G technology. This is an opportunity to be part of the team shaping the future of wireless technology.

Our team undertakes exciting and fulfilling work every day, offering you the chance to grow professionally and make a significant impact. #BEYOU with us and together, let's achieve great things.

  • Mobile Experts, part of the Store-in-Store Retail Team, play a key role in bringing the T-Mobile brand to life within partner locations. They are brand ambassadors who energize and engage customers, creating excitement about our products and services.

These experts excel at building relationships through meaningful interactions, identifying customer needs, and providing tailored solutions. By embracing sales excellence and delivering outstanding customer service, they consistently exceed performance targets.


Key Responsibilities:

  • Engage proactively with customers in a high-traffic retail environment, using digital tools and effective communication to showcase the value of T-Mobile solutions.
  • Utilize digital self-serve tools during customer interactions, identify needs, and employ solution-based selling techniques to demonstrate product value.
  • Collaborate with store locations to onboard customers effectively and enhance their overall experience through education and support.
  • Build strong relationships with customers, drive sales activity, and provide ongoing support to ensure satisfaction.

Requirements:

  • High School Diploma/GED required.
  • Previous customer service and/or sales experience preferred.

Desired Skills:

  • Passionate about customer advocacy and creating positive customer experiences.
  • Team player with a competitive drive to succeed in a fast-paced sales environment.
  • 18 years or older

Benefits:

T-Mobile offers a comprehensive benefits package to support employees' well-being, including medical, dental, vision insurance, 401(k), stock options, paid time off, parental leave, tuition assistance, and more.

T-Mobile promotes a culture of growth and development, where employees are encouraged to aim high and pursue their career goals.

Join T-Mobile, an Equal Opportunity Employer committed to diversity and inclusion in the workplace.


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